Fraud Investigator II, Financial Products

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Implement operational risk and fraud assessment workflows across financial products, which includes identity verification investigations, account risk management, and escalations related to the Super.com Card, Cash Advance, and associated processes.

• Conduct thorough investigations into suspicious activities, application fraud, account misuse, identity-related risks, negative balance situations, chargeback abuses, and other loss occurrences.

• Take action on customer accounts based on the findings from investigations.

• Oversee fraud, KYC, and operational dashboards to detect trends, exceptions, emerging threats, and opportunities for expedited responses.

• Assist in the development and enhancement of operational procedures, playbooks, and controls.

• Enhance consistency, auditability, and decision-making quality within the Financial Products risk operation.

• Identify underlying causes of fraud loss, friction, or operational failures.

• Suggest improvements in processes, policies, tools, or workflows.

• Aid in the management of escalations and response frameworks.

• Record incident severity, ownership, and subsequent actions across various teams.

• Collaborate cross-functionally with teams in Product, Engineering, Finance, Compliance, Operations, and with external vendors.

⛳️ Requirements

• A minimum of 2 years of relevant experience in fraud operations, financial crime investigations, risk and payment fraud operations, KYC, and/or trust and safety in fintech, ecommerce, payments, or other high-risk transactional settings.

• Strong understanding of fraud prevention principles, operational risk controls, KYC and identity verification processes, and case investigation methodologies.

• Excellent analytical skills and keen attention to detail.

• Capability to evaluate risk signals and effectively investigate complex cases.

• Sound judgment and a high degree of accountability.

• Strong verbal and written communication abilities.

• Proficiency in clearly articulating risk decisions and collaborating across teams.

• Ability to function effectively in a dynamic, ambiguous, cross-functional environment with changing priorities.

• Familiarity with SQL, BI tools (e.g., Looker, Tableau, PowerBI), or experience collaborating closely with analytics teams is advantageous.

• Experience with operational risk, fraud prevention, or identity verification tools in fintech or payments contexts is a plus.

• Knowledge of card, deposit account, or cash advance products along with their related fraud and operational risks.

• Relevant certifications such as CFE, CPFPP, or similar credentials are favorable.

• Experience in building, enhancing, or documenting operational procedures, controls, or SOPs is a significant advantage.

🏝️ Benefits

• Work remotely from anywhere in the world and enjoy flexible working hours.

• Unlimited paid time off (PTO).

• Company-wide recharge days.

• Annual team retreats.

• Weekly UberEats credits.

• Travel discounts via SuperTravel.

• Generous parental leave policy.

• Flexible return-to-work arrangements.

• Equity options available.

• Annual bonus opportunities.

• Retirement matching program.

• Comprehensive benefits packages.

• Wellness budgets.

• Personal development funds.

• Resources for team-level learning.