Fraud Call Center Representative

This is a fully remote position, open to applicants in Puerto Rico.

📋 Description

• Deliver exceptional customer service support through inbound calls.

• Efficiently and accurately manage high-volume call center interactions.

• Address customer inquiries, concerns, and complaints promptly.

• Maintain precise records via data entry and system updates.

• Adhere to company processes, compliance standards, and quality guidelines.

• Achieve productivity, attendance, and performance metrics.

• Work collaboratively with team members to enhance customer satisfaction.

• Complete a mandatory 3-week paid training program, which includes classroom instruction and supported call handling.

⛳️ Requirements

• High school diploma or GED is required.

• A minimum of 6 months of experience in call center, customer service, or dispatch roles.

• Excellent communication and customer service abilities.

• Capability to thrive in a fast-paced call center setting.

• Basic computer proficiency and ability to navigate multiple systems.

• Dependable attendance and a strong work ethic.

• Proficient in English.

• Must reside in Puerto Rico and be authorized for permanent work in the U.S.

• Ability to successfully undergo a background check, credit check, and security fingerprinting.

• Secure wired high-speed internet connection with verified speeds of at least 50 Mbps download and 10 Mbps upload; Wi-Fi is not permitted.

• Designated workspace equipped with a desk, chair, and a quiet, distraction-free environment.

• Availability to work any 8-hour shift from Monday to Sunday.

• Must maintain an average quiz score of 80% or higher and complete all required E-Learning courses during training.

🏝️ Benefits

• Monthly incentive potential of up to $350 post-training for meeting performance metrics.

• Night or weekend differential based on the shift worked.

• Benefits from day one (medical, dental, vision) for eligible positions.

• Paid time off and holidays.

• Paid training.

• Opportunities for career growth and advancement.

• Supportive and inclusive workplace culture.

• Secure wired high-speed internet connection and company-provided equipment.

• Health insurance coverage.

• Voluntary dental and vision options.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO) or vacation and/or sick leave.