Fraud Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Evaluate high-risk cases that involve complex or sensitive circumstances.

• Make independent decisions to approve, cancel, or escalate flagged orders and accounts.

• Assist in confidential evaluations of account activities.

• Adhere to internal policies and risk-mitigation strategies.

• Exercise judgment in ambiguous cases and document decisions comprehensively.

• Recognize patterns and trends of fraud, including multiple accounts, suspicious payment or shipping information, and abuse of promotions or referrals.

• Contribute to measures that protect the customer community.

• Observe suspicious activities during product launches and promotional events.

• Manage sensitive customer interactions with discretion and empathy.

• Work collaboratively with the broader team to resolve delicate situations and maintain community trust.

• Enhance risk assessment, protective systems, and workflows.

• Assist in creating a secure customer experience across the platform.

• Complete a two-week paid training program that covers fraud policies, review protocols, tools, and workflows.

⛳️ Requirements

• Demonstrated experience as a Fraud Specialist or Fraud Analyst, with hands-on review of high-risk orders and accounts.

• Experience in making independent fraud decisions, including approval, cancellation, or escalation.

• Excellent written and verbal communication skills in English.

• Flexibility to work a variable schedule, including non-standard hours, to provide 24-hour support.

• Familiarity with fraud review tools and platforms such as Shopify fraud analysis, Stripe Radar, Signifyd, Riskified, or similar.

• Experience in handling chargebacks and disputes.

• Skills in pattern recognition and data-driven analysis.

• Access to a computer with a minimum of 8GB RAM and an Intel i5/AMD Ryzen 5 processor or better.

• Internet connectivity with a speed of at least 40MBPS.

• Headset equipped with an extended noise-cancelling microphone and a webcam.

• Backup computer and internet connection.

• A quiet, dedicated workspace at home.

• Consistent internet access.

• Own a computer with an Intel Core i5 or a comparable/higher specification.

• Availability to work 40 hours per week.

• Preferred experience in e-commerce or consumer packaged goods (CPG).

• Experience in subscription or direct-to-consumer (DTC) businesses is a plus.

🏝️ Benefits

• Two-week paid training program covering the client's fraud policies, review protocols, tools, and workflows.

• Remote work arrangement.

• No benefits package included.