Franchise Business Consultant – Raleigh / Durham

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Provide guidance and coaching to franchisees and the Operations team in order to meet company and operational objectives.

• Advise franchisee owners/operators to enhance sales, profits, operating standards, and systems.

• Ensure adherence to IDQ policies and system standards.

• Maintain support from DMA chairpersons and key franchisee leadership.

• Engage functional experts and assist other functions as necessary.

• Implement and carry out the Worldwide Operations Business Plan for the designated district.

• Develop and execute district-wide integrated marketing, operations, training, development, and supply chain initiatives.

• Establish and execute business plans in collaboration with franchise owners.

• Provide insights on marketing performance through collaboration with departments, vendors, and franchisees.

• Optimize franchisee performance in areas such as shift management, food safety, quality, service, cleanliness, maintenance, and overall atmosphere.

• Offer guidance to support franchisees’ financial well-being.

• Collaborate with ADQ staff on strategies for franchisee development, reinvestment, and renewal.

• Assist with the opening of new stores as needed.

• Complete additional projects as required.

• Travel to franchisee and staff meetings and site visits, including overnight travel.

⛳️ Requirements

• Bachelor’s degree in business, restaurant management, or a related field, or equivalent experience in restaurant operations.

• A minimum of 4 years in restaurant management (preferably multi-unit/high volume) and/or franchise operations management, or a comparable mix of education and experience.

• Clean driving record.

• Extensive knowledge and familiarity with the Restaurant Industry; QSR experience preferred.

• Comprehensive understanding of restaurant operations.

• Proficient in marketing, finance, training, human resources, and development.

• Strong communication skills.

• Excellent written and verbal communication abilities.

• Capacity to provide exceptional customer service to both internal and external clients.

• Ability to multitask and prioritize several projects and requests.

• Relationship-building capabilities.

• Ability to thrive in a fast-paced environment.

• Willingness to work occasional evenings and weekends.

• ServSafe certification required.

• Frequent communication via telephone and email.

• Willingness to travel overnight, averaging two weeks per month.

• Ability to drive to franchisee and staff meetings/visits.

• Must be insurable by the company’s insurance provider.

• Ability to travel by airplane as necessary.

• Capacity to stand on concrete or tiled floors for up to 8 hours per day when visiting franchisee locations.

• No food or beverage allergies that would hinder tasting products or working in a Dairy Queen restaurant environment.

• Must be authorized to work in the United States without employer sponsorship.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• 401K match.

• Paid time off.

• Volunteer time.

• Parental leave.

• Bonus eligibility.