Franchise Business Consultant – Field-based, Denver Metro

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Offer guidance and coaching to franchisees and Operations teams to meet company and operational objectives.

• Advise franchisee owners/operators on enhancing sales, profits, operating standards, and systems while ensuring customer expectations are met or exceeded.

• Ensure adherence to IDQ policies and system standards.

• Secure and maintain the support of DMA chairpeople and key franchisee leadership.

• Collaborate with functional experts and assist other functions as required.

• Execute the Worldwide Operations Business Plan for a specific district.

• Create and implement district-wide business plans that cover marketing, operations, training, development, and supply chain.

• Establish and execute business plans with franchise owners as necessary.

• Provide advice and support to ensure plans align with ADQ Operations and Marketing Plans.

• Consult on marketing performance through collaborations with departments, vendors, and franchisees.

• Equip franchisees for optimal shift management, food safety, quality, service, cleanliness, maintenance, and overall atmosphere.

• Offer guidance to promote franchisees' financial wellbeing.

• Collaborate with ADQ staff on strategies for franchisee development, reinvestment, and renewal.

• Assist other departments and functions as needed.

• Support new store openings as required.

• Complete additional projects as necessary.

⛳️ Requirements

• Bachelor’s degree in business, restaurant management, or a related field, or equivalent experience in restaurant operations.

• Minimum of 4 years in restaurant management (preferably multi-unit/high volume) and/or franchise operations management, or a comparable mix of education and experience.

• Clean driving record.

• Comprehensive knowledge of the Restaurant Industry (QSR preferred).

• In-depth understanding of restaurant operations.

• Proficient in marketing, finance, training, human resources, and development.

• Highly organized with a keen attention to detail and accuracy.

• Creative thinker capable of developing innovative ideas across various business units.

• Strong communication abilities.

• Excellent written and verbal communication skills.

• Capable of delivering exceptional customer service to both internal and external clients.

• Skilled in managing multiple projects and requests while prioritizing effectively.

• Strong relationship-building skills.

• Ability to work swiftly in a fast-paced environment with frequent interruptions.

• Availability for occasional evening and weekend hours as necessary.

• ServSafe certification.

• Frequent communication via telephone and email.

• Willingness to travel overnight for franchisee and staff meetings/visits, averaging two weeks per month.

• Capability to drive an automobile for franchisee and staff meetings/visits.

• Must qualify for insurance by the company’s provider.

• Ability to travel by airplane when required.

• Capacity to stand on concrete or tiled floors for up to 8 hours daily while visiting franchisee locations.

• No food or beverage allergies that would hinder tasting products or working in a Dairy Queen restaurant environment.

• Must be authorized to work in the United States without employer sponsorship.

🏝️ Benefits

• Eligibility for bonuses.

• Medical insurance coverage.

• Dental insurance benefits.

• 401(k) matching program.

• Paid time off.

• Volunteer time off.

• Parental leave.

• Confidential handling of employee information.

• Equal Opportunity Employer.

• E-Verify employment eligibility verification.