Franchise Business Consultant – Field Based

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Offer guidance and coaching to franchisees and the Operations team to meet company and operational objectives.

• Counsel franchisee owners/operators to enhance sales, profitability, operational standards, systems, and customer satisfaction.

• Ensure adherence to IDQ policies and system standards.

• Maintain collaboration with DMA chairpeople and key franchisee leaders.

• Engage with functional experts and provide support to other functions as necessary.

• Implement and execute the Worldwide Operations Business Plan for a designated district.

• Create and execute district-wide business plans encompassing marketing, operations, training, development, and supply chain.

• Establish and implement business strategies with franchise owners when suitable.

• Offer advice and assistance to ensure that plans align with ADQ Operations and Marketing Plans.

• Advise on and oversee marketing performance through collaboration with departments, vendors, and franchisees.

• Position franchisees for optimal management of shifts, food safety, quality, service, cleanliness, maintenance, and atmosphere performance.

• Provide guidance to support the financial health of franchisees.

• Collaborate with ADQ staff on development, reinvestment, and renewal strategies for both new and existing franchisees.

• Assist with new store openings as needed.

• Complete ad hoc projects as necessary.

⛳️ Requirements

• Bachelor's degree in business, restaurant management, or a related field, or equivalent experience in restaurant operations.

• A minimum of 4 years in restaurant management (preferably multi-unit/high volume) and/or franchise operations management, or a comparable combination of education and experience.

• Clean driving record.

• In-depth knowledge and familiarity with the restaurant industry; experience in QSR is preferred.

• Comprehensive understanding of restaurant operations.

• Strong knowledge of marketing, finance, training, human resources, and development.

• Highly organized with a keen attention to detail and accuracy.

• Creative thinker with the ability to generate innovative ideas across different business units.

• Excellent communication skills, capable of articulating concepts and programs to diverse audiences.

• Outstanding written and verbal communication skills.

• Ability to deliver exceptional customer service to both internal and external clients.

• Capacity to multitask and prioritize various projects and requests.

• Strong relationship-building skills with both internal and external clients.

• Ability to work efficiently in a fast-paced environment with frequent interruptions.

• Availability to work occasional evenings and weekends.

• ServSafe certification.

• Frequent communication via phone and email (averaging 4+ hours per day).

• Willingness to travel overnight for franchisee and staff meetings/visits, averaging two weeks per month.

• Capability to drive for franchisee and staff meetings/visits.

• Must be insurable by the company’s insurance provider.

• Ability to fly as needed.

• Capacity to stand on concrete or tiled floors for up to 8 hours per day when visiting franchisee locations.

• No food or beverage allergies that would hinder tasting products or working in a Dairy Queen restaurant environment.

• Must be authorized to work in the United States without employer sponsorship.

🏝️ Benefits

• Bonus eligibility.

• Medical insurance.

• Dental insurance.

• 401(k) match.

• Paid time off.

• Volunteer time.

• Parental leave.

• Confidential handling of employee information.

• Equal Opportunity Employer.

• E-Verify employment eligibility verification.