Franchise Business Consultant – Field Based

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Offer guidance and coaching to franchisees and the Operations team to meet company and operational objectives.

• Advise franchisee owners/operators on enhancing sales, profitability, operating standards, and systems while fulfilling customer expectations.

• Ensure adherence to IDQ policies and system standards.

• Maintain support from DMA chairpeople and other franchisee leaders to achieve operational targets.

• Execute the Worldwide Operations Business Plan for the designated district.

• Develop and implement district-wide business plans encompassing marketing, operations, training, development, and supply chain.

• Create and implement business plans with franchise owners as appropriate.

• Provide counsel and assistance to ensure alignment with ADQ’s Operations and Marketing Plan.

• Guide marketing performance through collaboration with departments, vendors, and franchisees.

• Prepare franchisees to achieve goals related to shift management, food safety, quality, service, cleanliness, maintenance, and atmosphere.

• Offer advice and support to promote the financial health of franchisees.

• Collaborate with ADQ staff on strategies for development, reinvestment, and renewal for new and existing franchisees.

• Assist other departments and functions as necessary.

• Support new store openings as required.

• Undertake ad hoc projects as needed.

⛳️ Requirements

• Bachelor’s degree in business, restaurant management, or a related field, or equivalent experience in restaurant operations.

• A minimum of 4 years in restaurant management (preferably multi-unit/high volume) and/or franchise operations management, or a comparable mix of education and experience.

• Clean driving record.

• Comprehensive knowledge and familiarity with the Restaurant Industry (QSR preferred).

• In-depth understanding of restaurant operations.

• Strong knowledge of marketing, finance, training, human resources, and development.

• Highly organized with a keen attention to detail and accuracy.

• Excellent communication skills, both written and verbal.

• Ability to deliver exceptional customer service to both internal and external clients.

• Capacity to multitask and prioritize various projects and requests.

• Strong relationship-building capabilities.

• Ability to work efficiently in a fast-paced environment with frequent interruptions.

• Willingness to work occasional evenings and weekends.

• ServSafe certification.

• Frequent communication via telephone and email.

• Ability to travel overnight, averaging two weeks per month.

• Must be capable of driving a vehicle and being insured by the company insurance provider.

• Ability to travel by airplane.

• Capability to stand on concrete or tiled surfaces for up to 8 hours daily when visiting franchisee locations.

• No food or beverage allergies that would hinder tasting products or working in a Dairy Queen restaurant environment.

• Must be authorized to work in the United States without employer sponsorship.

🏝️ Benefits

• Eligibility for bonuses.

• Medical insurance coverage.

• Dental insurance coverage.

• 401K matching.

• Paid time off.

• Volunteer time.

• Parental leave.