Franchise Business Consultant – Field-based

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Offer guidance and coaching to franchisees and the Operations team to meet company and operational objectives.

• Advise franchisee owners/operators to enhance sales, profitability, operational standards, systems, and customer satisfaction.

• Ensure adherence to IDQ policies and system standards.

• Secure and maintain the support of DMA chairpersons and key franchisee leadership.

• Collaborate with functional experts and provide support to other functions as necessary.

• Implement and execute the Worldwide Operations Business Plan for the district.

• Develop and execute integrated marketing, operations, training, development, and supply chain plans district-wide.

• Establish and implement business plans with franchise owners when appropriate.

• Provide guidance and assistance to ensure plans align with ADQ’s Operations and Marketing Plan.

• Advise and direct marketing performance through collaborations with departments, vendors, and franchisees.

• Position franchisees to achieve goals related to shift management, food safety, quality, service, cleanliness, repair and maintenance, and ambiance.

• Offer advice and assistance to promote franchisees’ financial well-being.

• Collaborate with ADQ staff on development, reinvestment, and renewal strategies for both new and existing franchisees.

• Provide support to other departments and functions as needed.

• Assist with new store openings as required.

• Complete ad hoc projects as necessary.

⛳️ Requirements

• Bachelor’s degree in business, restaurant management, or a related field, or equivalent experience in restaurant operations.

• A minimum of 4 years in restaurant management (preferably multi-unit/high volume) and/or franchise operations management, or a comparable combination of education and experience.

• A clean driving record.

• Comprehensive knowledge and familiarity with the Restaurant Industry (QSR experience preferred).

• In-depth understanding of restaurant operations.

• Proficient in marketing, finance, training, human resources, and development.

• Highly organized with strong attention to detail and accuracy.

• Excellent communication skills, both written and verbal.

• Ability to deliver outstanding customer service to internal and external clients.

• Capable of managing multiple tasks and prioritizing various projects and requests.

• Strong relationship-building abilities.

• Ability to work efficiently in a fast-paced environment with frequent interruptions.

• Availability to work occasional evenings and weekends as required.

• ServSafe certification.

• Regular communication via telephone and email.

• Willingness to travel overnight, averaging two weeks per month.

• Capability to drive an automobile for franchisee and staff meetings/visits.

• Must be insurable by the company's insurance provider.

• Ability to travel by airplane as required.

• Ability to stand on concrete or tiled floors for up to 8 hours per day when visiting franchisee locations.

• No food or beverage allergies that would prevent tasting products or working in and around a Dairy Queen restaurant environment.

• Must be authorized to work in the United States without employer sponsorship.

🏝️ Benefits

• Bonus eligibility.

• Medical insurance.

• Dental insurance.

• 401K match.

• Paid time off.

• Volunteer time.

• Parental leave.