Franchise Business Consultant

This is a fully remote position, open to applicants in Alabama, +4 more states.

📋 Description

• Deliver consultation services and support to designated franchisees in areas such as customer service, revenue enhancement, profitability, management development, and staff training.

• Conduct individual visits at franchise locations, virtual training sessions, area meetings, and regular conference calls.

• Record coaching and development sessions in Salesforce and evaluate outcomes using franchise Key Performance Metrics.

• Monitor franchise performance and provide coaching to enhance customer service.

• Evaluate franchise operations and offer guidance and targeted training to foster revenue growth.

• Engage franchises in annual strategic planning, goal setting, marketing development, and service line expansion.

• Analyze financial metrics, including break-even points, financial trends, and cash flow, to inform profitability strategies.

• Advise owners on coaching, mentoring, accountability, and the development of management teams.

• Support staff training initiatives and oversee employee development.

• Keep the Regional Director of Operations updated and provide weekly production reports.

• Document franchise consultation activities within Salesforce.

• Stay updated on cleaning and restoration technologies and best practices.

• Conduct meetings for system updates, instructional training, and franchise-owner feedback.

• Assist in onboarding and development of franchise owners, encompassing resales, new sales, and territory expansions.

• Tailor training and resources to meet the unique needs of each franchise through customized or recurring support.

• Address inquiries regarding business operations and development.

• Manage individual expense reports in accordance with the company's travel policy.

• Maximize revenue streams and document strategies for improving each franchise.

• Facilitate collaboration and mentorship between offices.

• Efficiently complete company initiatives and assigned tasks.

• Provide feedback from franchises to headquarters and support other SERVPRO divisions as needed.

⛳️ Requirements

• A minimum of five (5) years as a consultant within a franchise system OR ten (10) years as a successful business owner.

• Fluency in English is required.

• Ability to communicate complex concepts effectively, both verbally and in writing, to individuals at all organizational levels.

• Possess consultative skills and a "Passion to Serve" approach towards franchisees.

• Capability to present and speak professionally to large audiences.

• Proficient in Microsoft Office applications, including Word, Outlook, Teams, Excel, and PowerPoint.

• Comprehensive understanding of the SERVPRO Operating System.

• In-depth knowledge of SERVPRO Stages of Development.

• Familiarity with financial statements, QuickBooks Online, and general business practices.

• Complete understanding of training venues, resources, and programs.

• Professional demeanor and etiquette.

• Maintain a positive professional attitude toward franchisees, team members, and colleagues.

• Demonstrated competence in leadership and academic pursuits.

• Ability to collaborate effectively and engage fully in special projects.

• Continuous effort to enhance industry knowledge and support the brand.

• Must reside in or preferably near the Greater Nashville, TN area or in one of the following states: FL, GA, TN, SC, NC, or AL.

• Regular travel throughout the Southeast region is required.

• A college degree and/or relevant work experience, including prior business ownership, consulting experience, or mid-level or higher management responsibilities.

• Ability to complete IICRC Water Restoration Technician (WRT) and Applied Structural Drying (ASD) certifications within the first year of employment.

• A successful passing grade on the company-provided IICRC WRT and ASD testing is acceptable.

🏝️ Benefits

• Comprehensive health benefits plan, including medical, vision, and dental options.

• 401(k) plan with company matching contributions.

• Participation in the company profit sharing plan.

• Generous paid time off and holidays.

• Paid parental leave.

• Access to two free on-site fitness facilities.

• Employee Assistance Program.

• Employee Resource Groups.

• Opportunities for personal and professional development.