Franchise Business Consultant

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Offer guidance and coaching to franchisees and the Operations team to meet company and operational objectives.

• Advise franchisee owners/operators on enhancing sales, profits, operating standards, operational systems, and customer satisfaction.

• Ensure adherence to IDQ policies and system standards.

• Maintain support from DMA chairpersons and key franchisee leadership.

• Engage functional experts as necessary.

• Implement and execute the Worldwide Operations Business Plan for a specific district.

• Develop and execute comprehensive district-wide marketing, operations, training, development, and supply chain strategies.

• Create and implement business plans alongside franchise owners.

• Provide guidance on marketing performance through collaboration with departments, vendors, and franchisees.

• Equip franchisees for optimal shift management, food safety, quality, service, cleanliness, maintenance, and overall atmosphere performance.

• Offer advice and support to enhance franchisees’ financial well-being.

• Collaborate with ADQ staff on development, reinvestment, and renewal strategies.

• Assist other departments and functions as necessary.

• Support new store openings as required.

• Complete ad hoc projects as needed.

⛳️ Requirements

• Bachelor’s degree in business, restaurant management, or a related field, or equivalent experience in restaurant operations.

• A minimum of 4 years in restaurant management (preferably multi-unit/high volume) and/or franchise operations management, or a comparable mix of education and experience.

• Clean driving record.

• Comprehensive knowledge and understanding of the restaurant industry (QSR preferred).

• In-depth knowledge of restaurant operations.

• Proficient understanding of marketing, finance, training, human resources, and development.

• Highly organized with strong attention to detail and accuracy.

• Exceptional communication skills.

• Outstanding written and verbal communication abilities.

• Capability to deliver excellent customer service to both internal and external clients.

• Skillful in multitasking and prioritizing various projects and requests.

• Relationship-building capabilities.

• Ability to work efficiently in a fast-paced environment with frequent interruptions.

• Willingness to work occasional evenings and weekends.

• ServSafe certification.

• Frequent communication through telephone and email.

• Ability to travel overnight approximately two weeks each month.

• Ability to drive an automobile for franchisee and staff meetings/visits.

• Must be insurable by the company’s insurance provider.

• Ability to travel by airplane as needed.

• Capacity to stand on concrete or tiled floors for up to 8 hours a day when visiting a franchisee location.

• No food or beverage allergies that would hinder tasting products or working in a Dairy Queen restaurant environment.

• Must be authorized to work in the United States without employer sponsorship.

🏝️ Benefits

• Bonus eligibility.

• Medical insurance.

• Dental insurance.

• 401K match.

• Paid time off.

• Volunteer time.

• Parental leave.