Franchise Business Consultant

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Offer guidance and coaching to franchisees and Operations teams to meet both short- and long-term organizational and operational objectives.

• Provide advice to franchisee owners/operators to enhance sales, profitability, operational standards, systems, and customer experiences.

• Ensure adherence to IDQ policies and system standards.

• Build and sustain support from DMA chairpeople and other key franchisee leaders.

• Collaborate with functional experts and assist other functions as necessary.

• Implement and execute the Worldwide Operations Business Plan for a specific district.

• Create and execute district-wide business plans encompassing marketing, operations, training, development, and supply chain.

• Establish and implement business plans in collaboration with franchise owners as appropriate.

• Offer guidance and support to ensure alignment with ADQ Operations and Marketing Plans.

• Advise on marketing performance through collaboration with departments, vendors, and franchisees.

• Prepare franchisees for optimal management of shifts, food safety, quality, service, cleanliness, maintenance, and overall atmosphere performance.

• Provide financial health support to franchisees.

• Collaborate with ADQ staff on development, reinvestment, and renewal strategies for both new and existing franchisees.

• Assist other departments and functions as required.

• Help with new store openings as needed.

• Complete various ad hoc projects.

⛳️ Requirements

• Bachelor’s degree in business, restaurant management, or a related field, or equivalent experience in restaurant operations.

• A minimum of 4 years in restaurant management (preferably multi-unit/high volume) and/or franchise operations management, or a suitable combination of education and experience.

• Clean driving record.

• In-depth knowledge of the Restaurant Industry (QSR preferred).

• Comprehensive understanding of restaurant operations.

• Proficient in marketing, finance, training, human resources, and development.

• Highly organized with strong attention to detail and accuracy.

• Creative thinker with the ability to generate innovative ideas across diverse business units.

• Strong communication skills with the capacity to convey concepts and programs to different audiences.

• Excellent written and verbal communication abilities.

• Capability to deliver outstanding customer service to both internal and external clients.

• Ability to multitask and prioritize various projects and requests concurrently.

• Skills in relationship-building.

• Ability to work swiftly in a fast-paced environment with frequent interruptions.

• Availability to work occasional evenings and weekends as necessary.

• ServSafe certification.

• Frequent communication through telephone and email.

• Willingness to travel overnight for franchisee and staff meetings/visits approximately two weeks per month.

• Ability to drive a vehicle for franchisee and staff meetings/visits.

• Capability to travel by airplane as needed.

• Must be insurable by the company’s insurance provider.

• Ability to stand on concrete or tiled floors for up to 8 hours per day while visiting franchisee locations.

• No food or beverage allergies that would hinder tasting products or working in a Dairy Queen restaurant setting.

• Must be authorized to work in the United States without employer sponsorship.

🏝️ Benefits

• Eligibility for bonuses.

• Medical insurance.

• Dental insurance.

• 401(k) matching.

• Paid time off.

• Volunteer time.

• Parental leave.

• Hybrid work schedule for most roles at the global headquarters.

• Initiatives focused on inclusion and belonging.