Franchise Business Consultant

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Offer guidance and coaching to franchisees and the Operations team to meet company and operational objectives.

• Consult with franchisee owners/operators to enhance sales, profitability, operational standards, systems, and customer satisfaction.

• Ensure adherence to IDQ policies and system standards.

• Maintain support from DMA chairpeople and key franchisee leadership.

• Collaborate with functional experts and provide support to other functions as necessary.

• Implement and execute the Worldwide Operations Business Plan for the designated district.

• Develop and execute district-wide integrated marketing, operations, training, development, and supply chain strategies.

• Establish and implement business plans in collaboration with franchise owners where appropriate.

• Offer guidance and assistance to ensure plans align with ADQ’s Operations and Marketing Plan.

• Advise and direct marketing performance through partnerships with departments, vendors, and franchisees.

• Assist franchisees in achieving targets for shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere.

• Provide consultancy to support the financial health of franchisees.

• Collaborate with ADQ staff on development, reinvestment, and renewal strategies for both new and existing franchisees.

• Offer support to other departments and functions as required.

• Assist with new store openings as needed.

• Complete ad hoc projects as assigned.

⛳️ Requirements

• Bachelor’s degree in business, restaurant management, or a related field, or equivalent experience in restaurant operations.

• A minimum of 4 years of experience in restaurant management (multi-unit/high volume preferred) and/or franchise operations management, or a suitable combination of education and experience.

• Clean driving record.

• Comprehensive knowledge and familiarity with the restaurant industry; experience in QSR preferred.

• In-depth understanding of restaurant operations.

• Strong knowledge of marketing, finance, training, human resources, and development.

• Excellent communication skills.

• Superior written and verbal communication abilities.

• Capability to deliver exceptional customer service to both internal and external clients.

• Ability to juggle multiple projects and prioritize requests effectively.

• Skills in relationship building.

• Competence to work swiftly in a fast-paced environment with frequent interruptions.

• Availability for occasional evening and weekend work as necessary.

• ServSafe certification.

• Capacity to communicate regularly via telephone and email for over 4 hours each day.

• Willingness to travel overnight for franchisee and staff meetings/visits, averaging two weeks per month.

• Ability to drive a vehicle for franchisee and staff meetings/visits.

• Must be insurable by the company’s insurance provider.

• Ability to fly as required.

• Capability to stand on concrete or tiled surfaces for up to 8 hours per day when visiting franchisee locations.

• No food or beverage allergies that would hinder tasting products or working in a Dairy Queen restaurant environment.

• Must be authorized to work in the United States without employer sponsorship.

🏝️ Benefits

• Eligibility for bonuses.

• Medical insurance coverage.

• Dental insurance coverage.

• 401(k) matching program.

• Paid time off.

• Volunteer time opportunities.

• Parental leave.

• Confidential handling of sensitive information.

• Equal Opportunity Employer.