Franchise Business Consultant

This is a fully remote position, open to applicants in Gabon.

📋 Description

• Offer guidance and coaching to franchisees and the Operations team to attain both short- and long-term company and operational objectives.

• Counsel, advise, and assist franchisee owners/operators in enhancing sales, profits, operational standards, and systems while fulfilling customer expectations.

• Ensure adherence to IDQ policies and system standards.

• Secure and maintain the backing of DMA chairpersons and other key franchisee leaders in achieving operational objectives.

• Engage with functional experts as necessary and support additional functions.

• Implement and execute the Worldwide Operations Business Plan for a designated district.

• Develop and enforce district-wide business plans focusing on marketing, operations, training, development, and supply chain.

• Establish and execute business plans with franchise owners when appropriate.

• Advise and guide marketing performance through collaborations with departments, vendors, and franchisees.

• Position franchisees for optimal management of shifts, food safety, quality, service, cleanliness, repair and maintenance, and overall atmosphere performance.

• Provide guidance to support the financial health of franchisees.

• Partner with ADQ staff on development, reinvestment, and renewal strategies for both new and existing franchisees.

• Assist with the opening of new stores as necessary.

• Complete ad hoc projects as required.

⛳️ Requirements

• Bachelor’s degree in business, restaurant management, or a related field, or equivalent experience in restaurant operations.

• At least 4 years of experience in restaurant management (preferably multi-unit/high volume) and/or franchise operations management, or a comparable combination of education and experience.

• Clean driving record.

• Comprehensive knowledge and familiarity with the Restaurant Industry; experience in QSR is preferred.

• In-depth understanding of restaurant operations.

• Proficient knowledge in marketing, finance, training, human resources, and development.

• Highly organized with strong attention to detail and accuracy.

• Creative thinker with the ability to generate innovative ideas across business units.

• Excellent communication skills.

• Outstanding written and verbal communication capabilities.

• Ability to deliver exceptional customer service to both internal and external clients.

• Capacity to multitask and prioritize various projects and requests.

• Strong relationship-building skills.

• Ability to work efficiently in a fast-paced environment with frequent interruptions.

• Willingness to work occasional evenings and weekends.

• ServSafe certification.

• Frequent communication via telephone and email.

• Ability to travel overnight for franchisee and staff meetings/visits approximately two weeks per month.

• Capability to drive an automobile for franchisee and staff meetings/visits.

• Must be insurable by the company’s insurance provider.

• Ability to travel by airplane as required.

• Capacity to stand on concrete or tiled floors for up to 8 hours per day while visiting a franchisee location.

• No food or beverage allergies that would inhibit tasting products or working in and around a Dairy Queen restaurant environment.

• Must be authorized to work in the United States without employer sponsorship.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• 401K match.

• Paid time off.

• Volunteer time.

• Parental leave.

• Additional benefits package offerings.