Franchise Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop an exceptional customer experience while driving business growth.

• Collaborate with internal operations and partner with the external sales team.

• Engage with, support, and expand the customer base within the designated area.

• Align both internal and external stakeholders to ensure commitment to goals and achieve successful results.

• Act as a primary point of contact between internal teams and external resources.

• Offer product knowledge and technical assistance to customers.

• Track and assess performance and sales for designated territories.

• Address and resolve challenges affecting performance and customer satisfaction.

• Comprehend stakeholders' business goals, forecasts, and performance indicators.

• Integrate technology and processes to fulfill stakeholder requirements and enhance collective growth.

• Collaborate closely with operational teams to ensure prompt issue resolution.

• Educate and assist customers and business partners regarding program features and enhancements.

• Guide customers on marketplace best practices through tailored support and advice.

⛳️ Requirements

• 3-5 years of relevant experience in sales and/or account management.

• Strong knowledge of online technologies.

• Proficient in Google Suite applications.

• Demonstrated history as a proactive problem-solver, managing issues from start to finish.

• Exceptional verbal and written communication skills, emphasizing customer service.

• Strong organizational, time management, and prioritization skills; adept at managing multiple demands simultaneously.

• Willingness and ability to travel to or within the assigned region, approximately 15% of the time every other month.

• Experience with Salesforce is a plus.

• A Bachelor's Degree is desirable.

• Familiarity with DOMO or similar data analysis tools is advantageous.

• Residence within the designated territory is strongly preferred.

🏝️ Benefits

• Medical, dental, and vision coverage with employer HSA contributions (US) and FSA options (US).

• 401K (US) or RRSP (Canada) with immediate vesting and company matching.

• Paid vacation, personal, and sick leave.

• Paid maternity and paternity leave (US).

• Employer-covered short-term and long-term disability, life insurance, and AD&D (US).

• Comprehensive Employee Assistance Program.

• Paid Leap into Service Day for volunteering opportunities.

• Tuition reimbursement for eligible programs.

• Opportunities to enhance your skills and share knowledge within a publicly traded, global organization.

• Company culture that promotes internal advancement, diverse career paths, and meaningful growth.

• Competitive compensation.

• Target bonus range: $2,500.00 - $3,000.00 USD Monthly.