Franchise Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Coordinate with both internal and external stakeholders to ensure alignment with objectives and achieve successful outcomes.

• Act as a primary liaison between internal teams and external partners, promoting mutual understanding and collaboration.

• Offer product knowledge and technical assistance to customers.

• Track and evaluate performance and sales across designated territories.

• Address and resolve issues that affect performance and customer satisfaction.

• Grasp the business objectives, forecasts, and performance metrics of stakeholders.

• Align technology and processes to fulfill stakeholder requirements and enhance collective business growth.

• Collaborate closely with operational teams to ensure prompt issue resolution and effective communication with stakeholders.

• Educate and assist external stakeholders regarding program features and improvements.

• Guide customers on best practices through tailored support and advice.

⛳️ Requirements

• 3-5 years of relevant sales and/or account management experience.

• Strong knowledge of online technologies and proficiency in Google Suite applications.

• Demonstrated ability as a proactive problem-solver, taking ownership of issues from start to finish.

• Exceptional oral and written communication skills, emphasizing customer service.

• Strong organizational, time management, and prioritization abilities; capable of managing multiple demands simultaneously.

• Willingness and ability to travel within the assigned region, approximately 15% of the time every other month.

• Experience with Salesforce is a plus.

• Bachelor’s Degree is preferred.

• Familiarity with DOMO or other data analysis tools is advantageous.

• Residency within the assigned territory is highly preferred.

🏝️ Benefits

• Competitive salary.

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).

• Immediate vesting in 401K (US) or RRSP (Canada) with company matching.

• Paid vacation, personal, and sick leave.

• Paid maternity and paternity leave (US).

• Employer-funded short-term disability, long-term disability, life insurance, and AD&D (US).

• Comprehensive Employee Assistance Program.

• Employer-sponsored Leap into Service Day for volunteering.

• Tuition reimbursement for eligible programs.

• Opportunities to enhance your skills and share knowledge within a publicly traded, global organization.

• Company culture that emphasizes internal promotions, diverse career pathways, and meaningful advancement.