Franchise Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop an exceptional customer experience while driving business growth.

• Collaborate with internal operations teams and work in conjunction with the external sales team.

• Engage with, support, and expand the customer base within the designated territory.

• Align both internal and external stakeholders to guarantee commitment to goals and successful results.

• Act as the main point of contact between internal and external resources.

• Promote a shared understanding and cooperative environment.

• Offer product knowledge and technical support to customers.

• Track and assess performance and sales for the assigned territories.

• Address and resolve issues affecting performance and customer satisfaction.

• Comprehend stakeholders' business objectives, forecasts, and performance indicators.

• Align technology and processes to fulfill stakeholder requirements and enhance business growth.

• Collaborate closely with operational resources to ensure prompt issue resolution.

• Educate and assist customers and business partners on program features and enhancements.

• Advise customers on best practices through tailored guidance and support.

⛳️ Requirements

• 3-5 years of relevant sales and/or account management experience.

• Strong knowledge of online technologies.

• Proficient in Google Suite applications.

• Demonstrated history as a proactive problem-solver, taking full ownership of issues from start to finish.

• Outstanding oral and written communication abilities, emphasizing customer service.

• Strong organizational, time management, and prioritization skills; adept at managing multiple demands simultaneously.

• Willingness and ability to travel to or within the assigned region, approximately 15% of the time every other month.

• Experience with Salesforce is a plus.

• Bachelor's Degree is preferred.

• Familiarity with DOMO or other data analysis tools is advantageous.

• Residence within the assigned territory is highly preferred.

• The ideal candidate will reside in the EST time zone.

🏝️ Benefits

• Competitive salary.

• Medical, dental, and vision coverage with employer HSA contributions (US) and FSA options (US).

• Immediately vested 401K (US) or RRSP (Canada) with company matching.

• Paid vacation, personal, and sick time.

• Paid maternity and paternity leave (US).

• Employer-sponsored short-term disability, long-term disability, life insurance, and AD&D (US).

• Comprehensive Employee Assistance Program.

• Employer-paid Leap into Service Day for volunteering opportunities.

• Tuition reimbursement for eligible programs.

• Opportunities to enhance your skill set and share knowledge within a publicly traded, global organization.

• A company culture that promotes internal promotions, diverse career paths, and meaningful advancement.