Franchise Account Executive

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with both internal and external stakeholders to ensure alignment with objectives and achieve successful results.

• Act as the primary liaison between internal and external resources, promoting a shared understanding and teamwork to offer product expertise and technical support to clients.

• Track and evaluate performance and sales for designated territories, addressing and resolving issues that may affect performance and customer satisfaction whenever feasible.

• Engage in active listening to comprehend stakeholders' business goals, forecasts, and performance indicators, aligning technology and processes to fulfill their needs and enhance mutual growth.

• Work in close partnership with operational teams to ensure prompt resolution of issues while maintaining effective communication with stakeholders.

• Offer training and assistance to external stakeholders, such as customers and business partners, regarding program features and updates.

• Guide customers on best practices, empowering them to succeed in the marketplace through tailored support and guidance.

• Collaborate with internal operations teams and partner with external sales teams to engage, assist, and expand the customer base.

⛳️ Requirements

• 3-5 years of relevant experience in sales and/or account management.

• Strong knowledge of online technologies and proficiency in Google Suite applications.

• Demonstrated success as a proactive problem-solver, taking full ownership of issues from start to finish.

• Exceptional oral and written communication skills, emphasizing customer service.

• Strong organizational, time management, and prioritization capabilities—able to manage multiple demands simultaneously.

• Willingness and ability to travel to or within the assigned region, approximately 15% of the time every other month.

• Experience with Salesforce (preferred).

• Bachelor's Degree (preferred).

• Familiarity with DOMO or other data analysis tools (preferred).

• Residency within the assigned territory is highly preferred.

🏝️ Benefits

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement