Forward Deployed Solutions Engineer, AI Products

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of dealer implementations, managing the process from kickoff to go-live and the initial hypercare phase.

• Tailor solutions to fit each dealership's systems, workflows, and technology stack through organized discovery and collaborative engineering efforts.

• Ensure the accuracy of customer, availability, recall, and repair-order data flows across systems prior to going live.

• Provide training to non-technical dealership staff and facilitate change management for complete adoption.

• Oversee implementation schedules, engage stakeholders, and track go-live dates.

• Diagnose live issues by replicating problems, analyzing logs, and differentiating between configuration errors and product bugs.

• Address issues independently or compile clear escalations for the engineering team.

• Develop repeatable runbooks, standard operating procedures (SOPs), and setup documentation for future implementations and support transitions.

• Direct on-site customer feedback to the product team.

⛳️ Requirements

• Practical experience in integration and configuration using APIs, webhooks, or configuration tools.

• Proven track record of validating integrations from start to finish.

• Strong troubleshooting abilities and log analysis skills.

• Capability to replicate issues and differentiate between configuration problems and product bugs.

• Experience in delivering customer training or enablement, especially to non-technical audiences.

• Project management experience in implementation or deployment, including accountability for kickoff-to-go-live timelines and stakeholder engagement.

• Background in validating and verifying data across various systems.

• Discovery and workflow mapping experience is preferred.

• Experience in issue triage and escalation in a customer-facing technical role is preferred.

• Basic familiarity with scripting or SQL is an advantage, but not mandatory.

• Experience in writing runbooks, SOPs, or setup documentation is preferred.

• Familiarity with SaaS implementation and deployment methodologies.

• Understanding of REST APIs, webhooks, and authentication mechanisms.

• Knowledge of automotive retail or fixed operations.

• Acquainted with dealership DMS and scheduling systems such as CDK, Reynolds, Tekion, Xtime, or myKaarma.

• Familiarity with data structure and validation concepts.

• Understanding of support, escalation, tiers, SLAs, and handoff processes.

• Knowledge of change management or adoption principles.

• Basic understanding of security and compliance principles, including handling PII and call recording consent.

• Willingness and ability to travel 50–70% of the time.

• Must be legally authorized to work for any employer in the United States.

• The company does not offer sponsorship for U.S. visas or immigration benefits.

🏝️ Benefits

• Competitive base salary.

• Opportunities for commission renewals and expansion revenue.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• 401(k) plan and equity options.

• Paid time off, which includes vacation, sick leave, and recognized holidays.

• Career advancement opportunities within an expanding Sales and Customer Success organization.

• Continued training and development, with access to sales enablement tools and enterprise account strategy resources.

• Supportive and collaborative team culture with cross-functional partnerships.

• Quarterly company meetings.