Forward Deployed Integrations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the technical owner and builder embedded within customer accounts.

• Take charge of the complete environment provisioning for both staging and production.

• Facilitate the setup of SIS connectivity and establish a bidirectional data flow.

• Configure, test, and validate SIS integrations across various SIS variants.

• Ensure data accuracy through the use of test harnesses and sample data.

• Migrate institutional data at scale effectively.

• Diagnose and address root causes of merge and integration failures.

• Oversee write-back processes, backups, controlled merges, staging/production alignment, and rollback procedures.

• Develop API-based solutions and automations leveraging REST, JSON, and scripting languages.

• Create custom or non-standard SIS fields and tailored data architecture solutions for customers.

• Conduct technical sessions with customer IT and integration teams.

• Document runbooks, reusable playbooks, and collaborate with Product and Engineering for product enhancements.

• Generate handoff documentation that includes integration architecture, validation results, constraints, and custom configurations.

• Promote adoption, customer referenceability, and product feedback.

• Ensure successful go-live of accounts with minimal post-go-live issues.

• Contribute standardized fixes and maintain zero write-back incidents on assigned accounts.

⛳️ Requirements

• Minimum of 4 years of experience in data or integration engineering, solutions engineering, or a technical role deployed directly with clients.

• Proven experience in building integrations with complex third-party systems, preferably SIS platforms such as Banner, Colleague/Ethos, Workday, or PeopleSoft.

• In-depth understanding of SIS data structures, data mapping, and ETL principles.

• Strong technical proficiency with REST APIs, JSON, CSV, SQL, and scripting in Python or JavaScript.

• Demonstrated diligence in production change control, including backups, staging-first testing, and careful management of live data.

• Capability to design integration solutions in intricate institutional settings.

• Excellent communication skills suitable for both technical and non-technical audiences.

• Ability to work autonomously in a remote and fast-paced environment, with the willingness to travel to customer sites as necessary.

• Familiarity with higher education operations is advantageous.

• Experience in transforming repetitive manual service tasks into tooling or products is a plus.

• Collaborative, customer-centric approach with sound judgment.

• Experience in the higher education sector is a plus.

• Background with a company that operates a forward-deployed engineering model is preferred.

• Experience in productizing service work is a plus.

🏝️ Benefits

• Healthcare, dental, and vision coverage provided through Aetna and Guardian.

• Mental health support through Spring Health.

• Vision benefits offered by XP Health.

• Family planning support via Carrot Fertility.

• Primary care services through One Medical.

• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available.

• Safe Harbor 401(k) plan effective from the first day of employment.

• 4% employer match on total compensation, subject to federal limits.

• Unlimited Paid Time Off.

• Remote-first work environment with flexibility in working conditions.

• Equity grants for all employees, reviewed and adjusted with promotions.

• Up to 6 weeks of Paid Bonding Leave at 100% of base pay for all parents.

• Birthing parents are entitled to an additional 6 weeks of Paid Medical Recovery Leave at 100% of base pay, totaling up to 12 weeks.