Forward Deployed Engineer – Service Provider OSS/BSS Integration

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the two-way technical intermediary between Service Providers, sovereign partners, and Cisco's SSE product management and engineering teams.

• Convey technical insights, API limitations, delivery schedules, and platform roadmap considerations to partners.

• Integrate partner OSS/BSS architecture, multi-tenancy requirements, business implications, and operational limitations into discussions within Cisco engineering and product teams.

• Manage intricate escalations and challenges related to multi-tenant integration.

• Convert changing requirements into API contracts, data models, and delivery strategies.

• Develop and implement middleware and integration solutions that connect partner systems with Cisco platforms.

• Lead technical integration efforts across workflows including ordering, onboarding, provisioning, identity, policy, billing, and reporting.

• Design and verify multi-tenant identity and organizational frameworks, which encompass hierarchical tenants, RBAC/ABAC inheritance, precedence rules, and backward-compatible migrations.

• Create and validate REST APIs, OAuth2/token-federation flows, as well as reliable, retryable, idempotent onboarding and provisioning workflows across Cisco Cloud Control and Secure Access APIs.

• Design event-driven and webhook integrations featuring pub/sub, retry/backoff mechanisms, HMAC verification, stable schemas, and automation based on triggers.

• Collaborate with billing and platform engineering on usage metering, telemetry pipelines, billing-period rollups, and the reconciliation of usage-to-invoice.

• Establish policy-as-code and configuration-management standards.

• Construct or specify workflow orchestration across independently versioned APIs, inclusive of correlation IDs and partial-failure recovery.

• Oversee integration readiness, configuration and policy consistency, regression testing, and the prevention of recurring incidents.

• Develop engineering escalations detailing timelines, impact, reproduction steps, logs, and redacted configurations, while communicating results to partners.

• Program and script integrations, diagnostics, health checks, automation, and environment reproduction utilizing AI-assisted development best practices.

• Collaborate globally across various regions and time zones with Service Providers, sovereign partners, product management, and distributed engineering teams.

⛳️ Requirements

• At least 7 years of experience in security, cloud platform engineering, or integration roles with direct customer or partner ownership.

• Hands-on experience with REST API design, OAuth2/token-based authentication, and webhook or event-driven integration architectures.

• Proficient in multi-tenant identity and organizational data modeling, as well as RBAC/ABAC design.

• Practical software development, scripting, or middleware integration background.

• A Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or a related technical domain, or equivalent practical experience.

• Preferred: Experience in integrating with Service Provider OSS/BSS systems.

• Preferred: Experience in supporting large Service Provider, sovereign, or telecommunications accounts.

• Preferred: Familiarity with usage-based or MSLA billing models and metering or stream-processing pipelines like Kafka or EventBridge.

• Preferred: Experience with API-driven workflow orchestration, durable execution, or saga-pattern implementations.

• Preferred: Knowledge of observability platforms such as Grafana, Loki, Prometheus, or similar tools.

• Preferred: Experience with cloud infrastructure, multi-tenant resource pooling, capacity planning, or cloud cost optimization.

• Preferred: Proficiency in using AI-assisted development tools.

• Preferred: Previous experience managing Cisco on-premises and cloud security products in production partner settings.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with Cisco matching contributions.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• Paid employee birthday day off.

• Paid year-end holiday shutdown.

• 4 paid personal wellness days.

• 16 days of paid vacation per full calendar year for non-exempt employees.

• Flexible vacation time off with no defined limit for eligible exempt employees.

• 80 hours of sick time off provided on hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time carried forward annually.

• Additional paid time off for critical or emergency family situations.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles.

• Performance-based incentive pay for employees on sales plans.