Forward Deployed Engineer – Pre-Sales

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Participate in discovery calls to gather insights on customer data, systems, security protocols, and success criteria, transforming them into documented pilot scopes.

• Conduct technical demonstrations using customers' actual content and log demos and pilots in HubSpot.

• Respond to technical inquiries from customers and partners within one business day.

• Contribute to the technical and architectural components of RFPs, bids, and security questionnaires.

• Set up trial portals and paid pilots in VIDIZMO SaaS, customer Azure/AWS/GCP environments, on-premises, or air-gapped settings.

• Integrate VIDIZMO with customer systems including SSO, SCIM, storage solutions, Teams/Zoom, LMS, CRM, ServiceNow, and records management systems.

• Develop pilot integrations, scripts, and configurations utilizing REST APIs, webhooks, and connectors.

• Onboard customer cameras and VMS streams into AI Live Insight, fine-tune detections and alert routing, and assess GPU requirements.

• Create no-code and low-code workflows in AI Intelligence Hub and configure Redactor policies and confidence levels.

• Monitor pilot success criteria, provide weekly progress reports, and eliminate obstacles.

• Transition closed deals to delivery and support teams along with configuration and agreement documentation.

• Convert repetitive pilot tasks into reusable scripts, templates, and playbooks.

• Relay customer inquiries and product gaps to product management.

• Represent VIDIZMO at workshops, trade shows, and on-site pilots as necessary.

• Utilize Claude or a comparable AI assistant on a daily basis for technical research, scripting, questionnaire preparation, and documentation.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Software Engineering, IT, or a related discipline.

• 3–6 years of experience, including hands-on development and at least one year in a customer-facing technical role (pre-sales, solutions engineering, implementation, or TAM) across any industry.

• Proficiency in writing functional code in Python, C#/.NET, or JavaScript.

• Experience in developing integrations with REST APIs and webhooks.

• Capability to deploy and troubleshoot in Azure or AWS environments, both on-premises and air-gapped.

• Familiarity with SSO (SAML, OIDC, Entra ID) and fundamental networking concepts.

• Practical knowledge of AI, including LLMs, RAG, hallucination, computer vision, and speech-to-text technologies.

• Understanding of video technology or a strong willingness to learn.

• Awareness of compliance frameworks such as CJIS, HIPAA, FedRAMP, and GDPR.

• Exceptional English skills and confidence in leading technical discussions with US customers.

• Regular use of Claude or other AI tools to enhance personal productivity.

• Willingness to devote 10–20% of time to outbound sales support activities, including some cold calling.

• Reliable internet connection and a professional space for calls.

• Authorization to work in Pakistan.

• Candidates available to start immediately or within 30 days will be given priority.

🏝️ Benefits

• Health insurance (OPD/IPD).

• Maternity benefits.

• Leave encashment.

• Referral bonuses.

• EOBI.

• Annual salary increments.

• Provident fund.

• Performance bonuses.

• Opportunities for career advancement.

• Commission based on performance.