Floating Medical Office Customer Service

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Provide temporary administrative support to various medical practices during staffing shortages.

• Quickly adjust to different providers, workflows, software systems, and operational procedures.

• Adhere to appointment scheduling guidelines and provider preferences.

• Assist with insurance workflows, referral processes, and prior authorization tasks.

• Follow patient communication protocols, telephone scripts, and escalation guidelines.

• Maintain standards for internal documentation.

• Navigate Electronic Medical Record (EMR) systems efficiently.

• Review and comply with client-specific documentation, SOPs, operational manuals, and daily checklists.

• Undergo expedited onboarding for each new assignment.

• Examine client documentation and provide temporary coverage until the designated employee returns.

⛳️ Requirements

• Candidates must be based in LATAM.

• Must be bilingual in Spanish and English.

• 1–3 years of relevant work experience required.

• Must possess your own device and headset.

• High-speed internet connection must be at least 100 MB.

• Prior experience with U.S.-based medical offices is essential.

• Knowledge of HIPAA regulations is a must.

• Ability to quickly adapt to various medical practices, providers, workflows, and operational protocols.

• Willingness to continuously learn and transition between different client environments.

• Capability to learn and navigate various EMR systems and software platforms.

• Understand and follow scheduling rules, insurance workflows, referral processes, prior authorization procedures, and patient communication protocols.

• Ability to adhere to telephone scripts, escalation procedures, and internal documentation standards.

• Capable of reviewing and following SOPs, operational guides, and daily checklists.

• Effectively work through an accelerated onboarding process.

• Previous experience in medical offices is preferred.

• Familiarity with Athenahealth, eClinicalWorks, Nextech, HealthArc, EMA, or other proprietary systems is advantageous.

🏝️ Benefits

• Own device and headset are mandatory for work.

• High-speed internet connection of at least 100 MB is required.

• Comprehensive client documentation, structured onboarding, and continuous support during the initial phases of each assignment.