Financials & Grantmaking Pillar Delivery Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of portfolio performance related to revenue, margin, utilization, backlog health, delivery capacity, and resource planning for a specific product-focused Professional Services portfolio.

• Lead the execution of delivery to enhance predictability, quality, time to value, customer experience, and escalation management across implementation, Advisory+, Managed Services, and associated delivery methods.

• Convert product pillar priorities, Customer Success goals, and Professional Services financial objectives into operational plans for the portfolio, team priorities, and quantifiable delivery results.

• Collaborate with Process Architecture to transform portfolio delivery practices into repeatable standards, scalable workflows, automation-ready processes, and clear operating expectations within Professional Services.

• Work with Delivery Orchestration to identify, prioritize, and implement tools, automation, AI-enhanced delivery practices, and Forward Deployed Engineer support.

• Partner with Product, Sales, Customer Success, Support, Renewals, and Services leadership to ensure alignment on roadmap readiness, service offerings, customer outcomes, and feedback loops for products.

• Leverage portfolio insights, delivery metrics, and operational trends to pinpoint risks, enhance delivery performance, prepare for renewals, and amplify value realization.

• Promote the adoption of standardized delivery practices and scalable operating rhythms while guiding delivery sourcing decisions among Blackbaud teams, global delivery centers, partners, automation, and Forward Deployed Engineers.

• Build and lead global delivery teams through coaching, workforce planning, role clarification, engagement, retention, and leadership accountability.

⛳️ Requirements

• A minimum of 5 years of experience in leading professional services, implementation delivery, customer success services, services operations, or product-aligned delivery teams with accountability for business outcomes.

• At least 3 years of experience in people leadership, including coaching, performance management, workforce planning, role clarity, prioritization, and team capability development.

• Proven track record in managing financial and operational performance, encompassing revenue achievement, margin, utilization, backlog health, capacity planning, delivery predictability, and customer outcomes.

• Strong understanding of professional services delivery models, customer value realization, implementation quality, service offerings, operational reporting, and process improvement methodologies.

• Experience collaborating with Product, Sales, Customer Success, Support, Renewals, and executive stakeholders to align delivery execution, roadmap preparedness, customer outcomes, and escalation resolution.

• Preferred experience in leading multisite, international, or globally distributed teams.

• Capability to utilize data and operational insights to identify risks, enhance delivery performance, foster adoption, and prepare for renewals.

• Ability to navigate through ambiguity, organizational change, portfolio complexity, and evolving delivery models, including automation, global delivery, and integration with Forward Deployed Engineers.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Remote-flexible workforce.

• Wellness Programs.

• 401(k) program with employer match.

• Flexible paid time off.

• Generous Parental Leave.

• Donations for Doers.

• Pet insurance, legal and identity protection.

• Tuition reimbursement program.