This is a fully remote position, open to applicants in Florida.

📋 Description

• Collect and confirm demographic and insurance details

• Obtain necessary authorizations, referrals, and notifications for diagnostic, surgical, therapy, admissions/observations, and various other procedures/treatments

• Schedule patients' initial, follow-up, and additional appointments/procedures as needed

• Operate in a call center environment

• Achieve individual quality metrics, which include productivity, accuracy, and customer service quality assurance

• Coordinate patient flow and ensure prompt processing

• Stay informed and apply departmental, physician practice, and hospital procedures to address patient inquiries or concerns

• Maintain awareness of insurance requirements, BHSF pricing, financial assistance options, and BHSF Revenue Cycle operations

• Deliver professional, compassionate, and friendly service to patients, families, employees, physicians, and community members

⛳️ Requirements

• High School diploma, Certification, GED, Training, or Experience

• Complete and successfully finish the Patient Access training course

• Capability to work in a high-volume, fast-paced environment

• Ability to execute basic mathematical calculations

• Detail-oriented, organized, team player with compassion, and exceptional customer service and interpersonal communication skills

• Basic understanding of medical and insurance terminology preferred

• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and proficient typing skills

• Familiarity with regulatory guidelines such as HIPAA, AHCA, EMTALA, and Medicare coverage structures, including medical necessity compliance guidelines

• Bilingual in English and Spanish/Creole

• Less than 1 year of experience