Financial Aid Processor – Verification

This is a fully remote position, open to applicants in United States.

📋 Description

• Prepare and process financial aid files for students in compliance with federal, state, and institutional regulations and guidelines.

• Review, analyze, and determine eligibility for financial aid awards under federal, state, and institutional programs.

• Analyze student financial information to establish eligibility and award amounts.

• Verify federal Title IV eligibility by reviewing files and completing verification requirements using FAFSA/ISIR data and supporting documentation.

• Identify discrepancies and make necessary corrections or updates to student records.

• Assess citizenship or eligible noncitizen status, satisfactory academic progress, enrollment status, conflicting information, and other federal eligibility criteria.

• Resolve issues related to federal database matches, C-Codes, rejected ISIRs, and other eligibility conditions.

• Exercise professional judgment in the evaluation of documentation and regulatory compliance.

• Calculate and validate financial aid eligibility, adjusting student records and awards as necessary.

• Maintain comprehensive documentation of eligibility determinations, verification processes, corrections, and adjustments.

• Utilize student information systems, document management platforms, and U.S. Department of Education systems.

• Monitor workloads and processing queues to meet both processing and regulatory deadlines.

• Conduct quality-control reviews to minimize errors, overawards, overpayments, and compliance risks.

• Apply federal regulations and institutional procedures while remaining updated on Title IV changes.

• Communicate with internal stakeholders about documentation, eligibility, file status, and required actions.

• Collaborate with Financial Aid Student Services, Student Business Services, Systems, Compliance, and other university departments.

• Participate in training, regulatory updates, process enhancements, system testing, and implementation of new requirements.

• Safeguard confidential student and financial information while ensuring FERPA and data-security compliance.

• Perform additional financial aid processing and eligibility-related duties as assigned.

⛳️ Requirements

• High School Diploma and three years (3) of relevant experience in the field; OR, an equivalent combination of experience and/or training that demonstrates comparable knowledge, skills, and abilities.

• Familiarity with government, donor, and institutional rules, regulations, guidelines, and procedures related to financial aid awarding.

• Understanding of the Student Aid Index (SAI) calculation and its implications for Title IV fund distribution.

• Knowledge of federal Title IV financial aid programs, eligibility criteria, and relevant regulations.

• Working knowledge of COD, FPP, and NSLDS.

• Proficiency in automated financial aid processing systems and procedures.

• Proven critical thinking and problem-solving abilities.

• Understanding of FERPA requirements and student privacy regulations.

• Basic computer skills, including proficiency in Microsoft Office applications, especially Word and Excel.

• Knowledge of customer service principles and practices.

• Ability to actively listen, acknowledge, and effectively respond to inquiries.

• Capability to take ownership of concerns and appropriately resolve questions or issues.

• Ability to demonstrate professionalism, expertise, and a commitment to service excellence.

• Commitment to ongoing professional development and continuous enhancement in customer service.

• Ability to promote and encourage sustainable practices and positive environmental behaviors.

• Ability to lead by example through communication, participation, and support for institutional sustainability programs.

• A cover letter and resume or CV are required.

• Successful completion of pre-employment screening, including criminal background checks, work history, and credential verification.

• Successful fingerprint check.

🏝️ Benefits

• Reduced tuition for employees, their spouses, and dependents.

• Competitive rates for health and life benefits.

• Wellness program.

• Disability and leave program.

• Paid holidays.

• Retirement programs.

• Tobacco-free university.