Financial Aid Officer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess documentation related to student financial aid eligibility and create precise financial aid award packages for both prospective and current students.

• Enforce financial aid policies while ensuring adherence to state and federal regulations, audit standards, and organizational policies.

• Evaluate applications and supporting documents to establish financial aid eligibility.

• Complete verification processes as mandated by federal regulations and address quality assurance and comment (C) codes.

• Liaise with admissions and advising teams to gather any outstanding student documentation.

• Maintain a minimum completion rate for award packages on a weekly basis.

• Stay updated in the financial aid sector through ongoing professional development.

• Accurately represent the organization and follow up with prospective students, enrolled students, the business community, and high school officials.

• Collaborate effectively with colleagues, particularly those in admissions and advising roles.

• Develop award packages based on the documentation provided.

• Adhere to processes that enhance the awarding and delivery of aid programs.

• Review and certify private loan applications on a weekly basis.

• Accurately and promptly track financial awards, approvals, payments, and associated documentation.

• Attend team meetings and participate in Student Financial Aid department meetings.

• Engage in lean processes and contribute to strategic planning initiatives.

• Support the organization's commitment to diversity, equity, and inclusion.

• Perform additional duties as assigned.

• Report directly to the Manager of Financial Aid Processing and Awarding; there are no direct reports.

⛳️ Requirements

• An Associate degree in Accounting, Business, Finance, or a related field is required; a Bachelor’s degree is preferred.

• A minimum of one to three years of relevant experience and/or training, or an equivalent combination of education and experience, ideally in a financial aid, finance counseling, or loan processing environment.

• Strong interpersonal skills along with excellent written and verbal communication abilities.

• Outstanding organizational and time management skills; capable of prioritizing and handling multiple responsibilities with minimal oversight.

• Ability to maintain records and files with meticulous attention to detail.

• High degree of professionalism and telephone etiquette.

• Exceptional customer service capabilities.

• Strong mathematical aptitude.

• General familiarity with the higher education sector is preferred, though not required.

• Proficient in Microsoft Office Suite, particularly Outlook, Word, Excel, and PowerPoint.

• Preferred working knowledge of financial software, specifically CampusNexus.

• Strong command of the English language in both oral and written forms.

• Must retain eligibility to access the National Student Loan Data System (NSLDS), with no past or current student loan defaults.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Supportive and inclusive work environment.

• Flexible work arrangements to promote work-life balance.