Financial Aid Advisor

This is a fully remote position, open to applicants in Alabama, +12 more states.

📋 Description

• Evaluate financial aid applications and associated documents for completeness, accuracy, and eligibility.

• Confirm student information and address basic discrepancies by gathering documentation or verifying data in the financial aid system.

• Manage processing of institutional scholarship awards, tuition discounts, partnerships, and additional aid programs.

• Input and update student information in financial aid software for federal, state, institutional, and external assistance programs.

• Reconcile financial aid and admissions records prior to the processing or adjustment of aid.

• Approve the disbursement of financial aid awards to student accounts.

• Ensure the maintenance of precise electronic and paper files, including notes on financial aid activities and student communications.

• Verify that required documentation and federal verification codes are resolved before aid is finalized or disbursed.

• Provide guidance to student services staff on standard financial aid procedures and documentation requirements.

• Communicate updates regarding changes in financial aid systems, forms, and processes.

• Collaborate with student services and other personnel to address student inquiries and concerns related to financial aid or billing.

• Implement and uphold financial aid policies and procedures to ensure compliance with federal and state laws as well as university standards.

• Identify and report any potential policy, procedural, or compliance issues.

• Maintain student files and program records for audits and program evaluations.

• Assist in the annual review and updates of financial aid forms.

• Engage in testing of financial aid software updates, record assessments, and assigned projects.

• Carry out other designated responsibilities.

⛳️ Requirements

• Bachelor’s Degree or an equivalent combination of education and experience.

• At least 1 year of experience in a financial aid and student services setting.

• Understanding of federal and state financial aid regulations, basic office procedures, and recordkeeping practices.

• Proficiency in assessing and applying eligibility criteria using established guidelines and calculations.

• Ability to perform precise arithmetic operations, including addition, subtraction, percentages, and ratios.

• Competence in utilizing computer systems and financial aid software to enter, review, and update student information.

• Strong verbal and written communication skills that are clear and professional.

• Capability to handle multiple tasks, meet deadlines, and remain organized in a dynamic work environment.

• Ability to provide courteous and helpful service to a diverse student population while maintaining professionalism in challenging interactions.

• Intermediate knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.

• Familiarity with video conferencing tools such as Teams and Zoom.

• Knowledge of Banner, Regent Award, Soft Docs, and federal systems including COD and NSLDS.

🏝️ Benefits

• Medical, dental, and vision coverage with spending account options.

• Remote work options available.

• Flexible scheduling options.

• Half-day Fridays biweekly.

• Generous time off, including paid holidays and a paid winter break.

• Life, disability, accident, legal, identity protection, and student debt support.

• 403(b) plan with a Roth option.

• 3% non-elective contribution and up to 6% match for a total employer contribution of 9%.

• Tuition discounts available for employees and their families.

• Tuition Exchange program with other universities.

• Eligible employer for Public Service Loan Forgiveness (PSLF).

• Access to counseling services.

• Complimentary Calm Health subscription.

• Year-round wellness programs.