Field Training Growth Manager

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Evaluate organizational and training requirements while assisting franchisees in developing scalable onboarding, certification, coaching, and leadership-development systems.

• Convert market and network expansion strategies into targeted training priorities, support plans, milestones, and routines.

• Collaborate with New Restaurant Opening teams and franchisees on pre-opening preparations, training plans, leadership readiness, execution during the opening, and stabilization after opening.

• Utilize restaurant observations, business reviews, guest and operational insights, along with training data, to pinpoint capability gaps and propose practical solutions.

• Enhance the capabilities of franchisees, Above Restaurant Leaders, Restaurant Managers, Shift Leaders, and Network Trainers through coaching, facilitation, and development planning.

• Assist franchisees in developing self-sustaining training systems that include clear ownership, standards, tools, and accountability.

• Lead or assist in training for national and regional initiatives, which encompass products, technology, guest experience, food safety, operational processes, and leadership programs.

• Coordinate training support across Franchisee Growth, Operations, Marketing, Development, New Restaurant Opening, and Analytics.

• Monitor adoption, readiness, certification, and performance indicators; provide insights and modify support based on outcomes and market maturity.

⛳️ Requirements

• Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management, coupled with training, human resource, or multi-unit management experience.

• 5-7 years of experience in restaurant or retail training, multi-unit operations, franchise consulting, organizational development, new restaurant openings, or a related field.

• Experience in coaching franchisees and above-restaurant leaders is preferred.

• Capability to work independently with minimal supervision while effectively prioritizing tasks.

• Ability to thrive in a fast-paced environment.

• Must establish credibility and foster trusting relationships.

• Strong oral, written, and interpersonal communication skills.

• Project management abilities.

• Excellent organizational, planning, and time management skills.

• Capacity to influence and persuade without formal authority.

• Strategic thinker with robust problem-solving skills.

• Proficient technical skills in Microsoft Office products, including Excel, PowerPoint, and Outlook, or equivalent software.

• Ability to conduct meetings and facilitate effective and engaging training sessions both in-person and virtually.

• Strong business judgment and decision-making capabilities.

• Experience in change management.

• Exceptional presentation skills.

• Recognizes and provides feedback on improved and innovative methods to achieve objectives.

• Aids in identifying and resolving project-related risks and issues.

• Approximately 70-90% travel is required, with the possibility of spending up to 5 consecutive nights away from home.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Comprehensive health, dental, and vision insurance.

• 401(k) plan with company match.

• Paid time off and flexible work hours.

• Opportunities for professional development and career growth.