Field Technician C

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Deliver technical assistance for FAA programs and systems, including FTI, MS, ADS-B, DCNS, and WMSS.

• Install, troubleshoot, configure, test, and conduct preventative maintenance on networking and telecommunications equipment at customer remote sites.

• Operate remotely in both scheduled and on-call capacities at customer locations within the designated area.

• Occasionally travel to remote locations outside the designated area to address FAA customer requirements.

• Interpret, comprehend, and adhere to equipment diagrams and task orders.

• Document activities and events conducted at customer sites.

• Collaborate with the NOCC, SAC, and Helpdesk via phone to troubleshoot field issues.

• Maintain tools, test equipment, parts/electronics, truck stock inventory, and personal or company vehicle.

• Prepare for assigned tasks prior to dispatch.

• Be available to work outside of regularly scheduled hours when necessary to fulfill customer requirements.

• Collaborate with the supervisor/ASL to ensure compliance with L3Harris and program-specific policies and procedures.

⛳️ Requirements

• Must reside within the Albuquerque metropolitan area.

• High School Diploma or equivalent with at least 6 years of relevant experience OR a 2-year post-secondary/Associates Degree with a minimum of 2 years of related experience.

• Proficient in working with fiber, Carrier Ethernet, Multiplexes, DACS, Routers/Switches, Network topology, Frame Relay, Fractional T-1, SONET Network Technology, ATM, Private Line, Voice, and Data applications.

• Experience with cable connectors and replacements, including RJ-11, RJ-45, DB-25, V.35, RS-449, BNC, and 50 pin Amphenol.

• Experience in power testing (AC and DC).

• Familiarity with the configuration and operation of 24VDC and 48VDC power supplies, backup power supplies (UPS), and site grounding.

• Ability to obtain and maintain a DOT Public Trust Security Clearance and a DOD Secret Clearance.

• Must possess and maintain a valid Driver’s License and/or local US State REAL ID equivalent along with a satisfactory driving record.

• Capability to read, understand, and follow equipment diagrams and task orders.

• Strong written and verbal communication skills.

• Good administrative abilities, including note-taking and documenting work.

• Ability to lift items up to 32 lbs. and utilize ladders and step stools to reach heights of approximately 10 ft.

• Preferred: experience with network equipment and circuit testing employing test equipment/laptop.

• Preferred: knowledge of Bell Core Standards.

• Preferred: familiarity with Viavi 5800, JDSU HST3000, DataScout, Ameritech AM5XT, digital oscilloscope, Halcyon 704A, Anritsu Spectrum Analyzer, and other T1/DS3 test sets.

• Preferred: experience in preventive and corrective maintenance on backup generators.

• Preferred: proficiency in Microsoft Office Suite.

• Preferred: experience working remotely with Network Operation Control Centers.

• Preferred: experience in customer interfacing and communication.

• Preferred: excellent customer service skills.

• Preferred: ability to perform effectively in high-stress and high-visibility environments.

• Preferred: capability to work independently with minimal supervision.

• Preferred: ability to support customer requirements after hours/on-call.

• Preferred: experience in a Telco central office environment.

🏝️ Benefits

• Reasonable accommodation for individuals with disabilities.