Field Technician

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Offer technical assistance to address network performance challenges and aid in outage resolution efforts.

• Oversee smaller projects or segments of larger projects, providing precise status and progress updates.

• Identify and propose enhancements to processes related to maintenance and repair tasks.

• Assist in the creation of job aids, scopes of work, and procedural documentation.

• Complete necessary training to stay informed about systems, products, and organizational standards.

• Enhance technical skills through ongoing learning and training opportunities.

• Undertake additional responsibilities and projects as assigned.

• Support network operations throughout Central and Western Nebraska to sustain and enhance network performance and reliability.

⛳️ Requirements

• Bachelor's Degree or an equivalent combination of education and experience (Required).

• Vocational/Technical Training or related field (Preferred).

• 2–4 years of experience in Field Operations and maintenance.

• 2–4 years of experience in wireless telecommunications or a related field.

• Knowledge of electronics and interconnecting circuits, including RF transmitters, antenna systems, AAV, fiber, microwave radio, AC-DC power systems, and AI.

• Practical understanding of Radio Access Network (RAN) architecture, components, and operations.

• Familiarity with wireless backhaul technologies and configurations, including microwave and fiber solutions.

• Experience with or willingness to learn RAN equipment and 5G NR standards.

• Basic knowledge of base station equipment, including installation, configuration, and maintenance.

• Ongoing training, certifications, and hands-on experience in telecommunications.

• Awareness of disaster recovery protocols and contingency plans.

• Capability to identify, diagnose, and resolve network issues across both hardware and software systems.

• Ability to plan, coordinate, and execute field assignments while managing time, resources, and priorities.

• Proficiency in providing hands-on technical assistance and field-level support.

• Strong attention to detail.

• Excellent problem-solving and troubleshooting skills.

• Proficient in Microsoft Office Suite and similar productivity tools.

• Understanding of Internet Protocol and willingness to utilize AI-driven tools.

• Must be at least 21 years old to operate a company-assigned vehicle.

• Legally authorized to work in the United States.

• Flexibility to work various hours, including days, nights, weekends, holidays, and participate in an on-call rotation every four weeks.

• Ability to lift 50–70 pounds and work outdoors in varying weather conditions.

• Travel is required.

• This is a DOT-regulated position.

🏝️ Benefits

• Competitive base salary and compensation package.

• Annual stock grant.

• Employee stock purchase plan.

• 401(k) plan.

• Free, year-round money coaches.

• Medical, dental, and vision insurance.

• Flexible spending account.

• Paid time off.

• Up to 12 paid holidays.

• Paid parental and family leave.

• Family building benefits.

• Back-up care.

• Enhanced family support.

• Childcare subsidy.

• Tuition assistance.

• College coaching.

• Short- and long-term disability coverage.

• Voluntary AD&D coverage.

• Voluntary accident coverage.

• Voluntary life insurance.

• Voluntary disability insurance.

• Voluntary long-term care insurance.

• Discounts on mobile service and home internet.

• Pet insurance.

• Commuter and transit programs.

• Opportunities for continuous learning, training, certifications, and career advancement.