Field Support Engineer II – Ranger/Traveler

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose and repair assigned products across various service territories through ongoing travel.

• Execute preventative maintenance, installations, and upgrades in accordance with training, manuals, and Carl Zeiss Meditec standards.

• Schedule, create, confirm, and adjust customer visits over broad geographic areas.

• Evaluate customers' requirements, including potential financial implications for practices and patients' welfare.

• Complete and submit daily field service reports from customer sites.

• Complete and submit weekly travel expense reports.

• Manage and transport spare parts inventory while on the road.

• Foster revenue growth by promoting and retaining service agreements.

• Interact professionally with customers across various geographic locations and regional business cultures.

• Educate customers on the operation and maintenance of equipment.

• Engage in continuous travel by car and air across assigned territories and internationally.

• Assist with training, meetings, exhibit activities, and coverage across multiple territories.

• Take responsibility for company-issued property, including inventory, tools, diagnostic equipment, and vehicle.

• Collaborate with teams, customers, management, Sales, and Technical Support while working from customer locations.

⛳️ Requirements

• A minimum of three (3) years of relevant experience in Electronics, Fine Mechanics, Optics, or Medical Field Service with proven travel experience.

• Demonstrated ability to work efficiently while traveling 100% of the time.

• Capability to navigate challenging customer issues and achieve satisfactory outcomes independently in remote locations.

• Must be self-motivated and capable of working independently with minimal management oversight across different time zones and geographic areas.

• Exceptional verbal and written communication skills.

• Strong computer proficiency and adeptness with mobile technology and remote access systems.

• Must pass required training to service fine mechanics and optics.

• Ability to effectively service equipment while consistently traveling.

• Advanced project management and time management skills.

• Valid passport required for international travel.

• Must hold a valid driver's license with an exemplary driving record.

• Must be able to secure sufficient credit to cover significant incurred business expenses.

• Ability to lift up to 50 pounds.

• A BS in Electronics, Engineering, or Computer Technology and related fields is preferred.

• A+ and Net+ certifications are preferred.

• Must be comfortable with extended periods away from home and various accommodations and working conditions.

• Must maintain flexibility for weekend and holiday travel.

🏝️ Benefits

• Monthly travel stipend of $430.00.

• Overtime pay.

• Per diem compensation.

• Performance bonuses.

• Medical insurance plans.

• Vision insurance.

• Dental insurance.

• 401k matching contributions.

• Employee Assistance Programs.

• Vacation and sick leave pay.