Field Service Technician II

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Conduct customer installations, maintenance, and service calls efficiently and promptly.

• Service and repair electromechanical devices such as ATMs and self-checkout systems within a designated territory.

• Execute scheduled maintenance, corrective repairs, and system overhauls.

• Diagnose and resolve issues related to hardware, software, networking, and system configurations.

• Manage network faults, system access, security settings, and remote connectivity.

• Organize and prioritize customer issues, proactively addressing problems whenever possible.

• Engage with customers in a transparent, supportive, and professional manner focused on finding resolutions.

• Participate in NCR Atleos virtual and hands-on training programs.

• Adhere to company policies, the Code of Conduct, health and safety standards, accurate timekeeping, fleet, and safe-driving regulations.

• Carry out related duties that align with qualifications and business needs.

• Provide support to adjacent service territories during standard shifts when operationally required.

• Optionally engage in overnight travel assignments to enhance overall service coverage.

⛳️ Requirements

• Must be a local candidate residing in the specified geographic area.

• Authorized to work in the United States.

• A minimum of 19 years of age.

• Valid driver's license and a driving record that complies with NCR Atleos fleet standards.

• Proficient PC skills, basic electronic knowledge, and familiarity with operating systems.

• Capable of performing essential job functions without reasonable accommodation.

• Willingness to travel extensively, including several hours of driving each day.

• Availability for rotating and weekend shifts.

• Ability to carry and lift tools, parts, and equipment weighing up to 50 lbs. unaided.

• Capable of bending, squatting, walking, standing, sitting, reaching, and performing repetitive hand movements with various objects.

• Familiarity with large servers, mainframe computers, and imaging software is a plus.

• A+ Certification, CompTIA, or Network+ (N+) Certification is preferred.

• One (1) or more years of relevant experience is preferred.

• Successful completion of applicable employment screening criteria.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

• Virtual and hands-on classroom training

• Overnight travel assignments with reimbursement guidelines in accordance with company policy