Field Service Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver troubleshooting, installation, maintenance, and repair services for assigned GE OEC equipment.

• Perform preventive maintenance and adhere to Field Modification Instructions.

• Order and oversee repair parts cycle times.

• Keep customer service logs and internal service documentation up to date.

• Engage with customers daily to ensure issues are resolved and followed up on.

• Maintain and calibrate tools and testing equipment.

• Oversee vendors' service delivery processes in accordance with GE Healthcare policies.

• Address and resolve customer service delivery challenges while conducting root-cause analysis.

• Get involved in sales opportunities, including contract renewals and revenue generation programs.

• Collaborate with the local team to ensure effective service delivery to assigned accounts.

• Provide training to clinical staff on designated equipment as necessary.

• Support customer sites throughout South Los Angeles, the South Bay area, and Orange County, with additional coverage in the Pacific Region as needed.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering, Electrical Engineering Technology, equivalent military education, or an Associate's Degree with 2 years of experience in servicing electronic equipment.

• Alternatively, 3 years of relevant experience along with successful completion of the GEHC Field Service Engineer Apprentice Program.

• Alternatively, a High School Diploma/GED and 12 or more years of experience in servicing electronic equipment.

• Proven experience in interfacing with internal team members and external customers as part of a solution-oriented service process.

• Skilled in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experience in troubleshooting and addressing customer concerns.

• Exceptional analytical and communication abilities.

• Six Sigma training or certification is preferred.

• Legally authorized to work in the United States.

• Successful completion of a drug screening, as applicable.

• Capable of meeting applicable Health and Human Services, Environmental Health and Safety, and regulatory standards.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with employee and company contribution opportunities.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Opportunities for professional development.

• Competitive compensation.

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).