Field Service Engineer

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Deliver both remote and on-site technical assistance for BD automated dispensing systems within the designated region.

• Address, evaluate, prioritize, and resolve work orders in accordance with service-level expectations.

• Take full ownership of diagnosing and repairing proprietary hardware and software components.

• Troubleshoot intricate issues and escalate them to Senior or Lead FSEs when necessary.

• Provide support for government accounts that necessitate eligibility for a CAC.

• Implement preventive maintenance programs effectively.

• Conduct installations, in-servicing, repairs, calibrations, and general technical assistance.

• Keep an accurate inventory of spare parts.

• Ensure proper maintenance of company-issued vehicles, tools, and equipment.

• Foster positive relationships with customers through professional communication and prompt support.

• Record service activities, expenses, and time logs using authorized tools.

• Collaborate with Sales and Implementation teams on deployments and enhancing customer experience.

• Adhere to complaint-handling and Medical Device Reporting protocols.

• Ensure that service documentation complies with regulatory and corporate standards.

• Maintain safety policies, quality expectations, and operational standards.

• Engage in continuous product training and manager-approved development initiatives.

• Work autonomously and collaboratively to achieve service objectives.

• Assist leadership with escalations, advanced troubleshooting, and case resolution.

⛳️ Requirements

• Associate degree in a relevant field and/or over 3 years of experience in Field Service or Technical Support.

• 1–3 years of experience in hardware, software, and IT support with both proprietary and standard applications.

• Must be eligible to gain access to Federal Government facilities, including obtaining necessary identification badges.

• Strong skills in troubleshooting, diagnostics, and problem-solving.

• Required experience in repairing medical or electromechanical devices.

• Capability to work independently, manage multiple priorities, and travel as needed.

• Mechanical aptitude with the ability to disassemble and reassemble complex systems.

• Proficient with Windows OS, networking, and diagnostic tools.

• Competence in operating powered and manual hand tools.

• Capacity to frequently lift 85 lbs.

• Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended durations.

• Valid driver’s license and the ability to meet company driving standards.

• Daily travel by car is required, including occasional air travel and overnight stays.

• Preferred experience in 24×7 on-call service.

• CompTIA A+ Certification or an equivalent credential is preferred.

🏝️ Benefits

• Provision of a company vehicle.

• Continuous training, seminars, and development opportunities.

• Competitive salary and benefits packages.

• Opportunities for rewards and recognition.

• Potential accommodations for COVID-19 vaccination according to applicable laws.