Field Service Engineer II, LCMS

This is a fully remote position, open to applicants in California.

📋 Description

• Install, conduct preventive maintenance on, troubleshoot, and repair Chromatography and Mass Spectrometry equipment at client laboratories.

• Manage personal inventory of parts and complete service tasks efficiently.

• Utilize service ticket management software to complete service reports.

• Educate customers on the use of equipment and software.

• Facilitate communication between customers and the company to ensure effective service delivery.

• Participate in factory-sponsored technical and service training programs.

• Collaborate with Service and Sales teams.

• Analyze customer data and execute factory protocols to troubleshoot instrumentation issues.

• Relay diagnostic information to engineering, factory, field service, management, and other staff to expedite repairs.

• Accurately complete service reports, expense reports, and other administrative tasks on time.

• Travel up to 75% within the designated territory, primarily from San Francisco to Monterey, with occasional coverage in the East Bay.

⛳️ Requirements

• Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or a related technical field.

• Minimum of 2 years of hands-on technical experience in installing, troubleshooting, and repairing Chromatography or Mass Spectrometer equipment.

• Proficient in electronics and mechanical troubleshooting skills, including component-level diagnostics.

• Ability to read and interpret technical documentation and schematics effectively.

• Experience with ultra-high vacuum systems and high voltage equipment is preferred.

• Proven experience documenting service activities and generating detailed reports.

• Capability to train and assist customers in operating equipment.

• Commitment to safety protocols and quality standards.

• Track record of achieving customer satisfaction goals.

• Excellent written and verbal communication skills for customer service.

• Strong organizational and time management skills.

• Outstanding problem-solving abilities and the ability to work independently.

• Proficient in Microsoft Office suite and service management software.

• Capability to lift up to 50 lbs. and work in various laboratory settings.

• Must be legally authorized to work in the United States without sponsorship now or in the future.

• Must be able to pass a comprehensive background check and drug screening.

• Must possess a valid driver's license.

🏝️ Benefits

• Variable annual bonus based on company, team, and/or individual performance outcomes.

• Comprehensive national medical and dental plans.

• National vision plan that includes health incentive programs.

• Employee assistance and family support programs.

• Commuter benefits.

• Tuition reimbursement.

• A minimum of 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.

• Coverage for accident and life insurance.

• Short- and long-term disability insurance.

• 401(k) retirement savings plan in the U.S.

• Employees’ Stock Purchase Plan (ESPP) with discounted company stock.

• Factory-provided technical and service training opportunities.