Field Service Technician – Water Technologies

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Install, commission, configure, and validate laboratory water purification systems at client facilities.

• Conduct preventative maintenance, system inspections, calibrations, software updates, and operational verifications.

• Diagnose, troubleshoot, and repair mechanical and electrical equipment failures at customer locations.

• Replace faulty components and carry out corrective maintenance.

• Complete service reports, calibration documentation, expense reports, and necessary administrative paperwork.

• Generate quotes for billable repairs, preventative maintenance agreements, validation services, consumables, and system upgrades.

• Manage opportunities for preventative maintenance agreements and identify renewal prospects.

• Collaborate effectively with Sales and Customer Service teams.

• Educate customers on system operation, preventative maintenance, and routine maintenance procedures.

• Respond to urgent service requests.

• Establish and nurture strong customer relationships.

• Maintain company-issued tools, testing equipment, inventory, and vehicle.

• Ensure adherence to company, customer, and regulatory safety policies.

• Participate in a rotating 24/7 on-call support schedule.

• Work together with Technical Support and engineering on intricate technical issues and product enhancements.

• Engage in ongoing product training and professional development.

⛳️ Requirements

• Associate's or Bachelor's degree in Engineering, Electronics, Biomedical Technology, Mechanical Technology, or a related technical field, or an equivalent combination of education and relevant field service experience.

• At least two years of field service experience in installing, maintaining, and repairing technical equipment.

• Proficient mechanical, electrical, and electronic troubleshooting skills.

• Exceptional diagnostic and problem-solving capabilities.

• Strong verbal and written communication skills with the ability to engage professionally with customers at all levels of the organization.

• Excellent organizational and time management skills, with the ability to prioritize multiple service calls and administrative tasks.

• Capability to work independently.

• Valid driver's license with a satisfactory driving record.

• Willingness to travel extensively within the assigned territory, including overnight travel when necessary.

• Previous experience with laboratory water purification systems is highly preferred.

• Experience servicing biomedical, medical diagnostic, analytical laboratory, pharmaceutical, or life science instrumentation is highly desirable.

• Familiarity with reverse osmosis (RO), deionization (DI), ultraviolet (UV) disinfection systems, water purification technologies, water treatment equipment, or laboratory instrumentation is a significant advantage.

• Experience in performing equipment validation, calibration, preventative maintenance, and equipment qualification.

• Knowledge of laboratory, pharmaceutical, healthcare, research, or biotechnology environments.

• Ability to read electrical schematics, wiring diagrams, and technical service documentation.

• Proficient in Google Workspace and Salesforce.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits.

• 401(k) plan with company matching.

• Paid vacation and holidays.

• Company-provided tools, laptop, and mobile phone.

• Continuous technical training and professional development opportunities.

• Career advancement prospects within a global organization.

• A collaborative, customer-focused work environment.