Field Service Technician – Water Technologies

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Install, commission, configure, and validate laboratory water purification systems at client locations.

• Conduct preventative maintenance, system inspections, calibrations, software updates, and operational checks.

• Diagnose, troubleshoot, and repair failures in mechanical and electrical equipment.

• Replace malfunctioning components and carry out corrective maintenance.

• Complete service reports, calibration records, expense reports, and necessary administrative documentation.

• Create quotations for billable repairs, preventative maintenance contracts, validation services, consumables, and system upgrades.

• Manage opportunities for preventative maintenance agreements and identify renewal prospects.

• Collaborate with Sales and Customer Service teams.

• Provide training to customers on system operation and maintenance procedures.

• Address emergency service requests.

• Build and sustain customer relationships.

• Maintain company-issued tools, testing equipment, inventory, and vehicle.

• Ensure adherence to company, customer, and regulatory safety policies.

• Participate in a rotating 24/7 on-call support schedule.

• Work with Technical Support and engineering on complex technical issues and product enhancements.

• Engage in continuous product training and professional growth.

⛳️ Requirements

• Associate's or Bachelor's degree in Engineering, Electronics, Biomedical Technology, Mechanical Technology, or a related technical field, or an equivalent combination of education and relevant field service experience.

• At least two years of field service experience in installing, maintaining, and repairing technical equipment.

• Strong skills in mechanical, electrical, and electronic troubleshooting.

• Excellent diagnostic and problem-solving capabilities.

• Strong verbal and written communication skills.

• Strong organizational and time management abilities.

• Capability to work independently.

• Valid driver's license with a satisfactory driving record.

• Willingness to travel extensively within the assigned territory, including overnight travel as needed.

• Prior experience servicing laboratory water purification systems is highly preferred.

• Experience in servicing biomedical, medical diagnostic, analytical laboratory, pharmaceutical, or life science instrumentation is highly desirable.

• Familiarity with reverse osmosis (RO), deionization (DI), ultraviolet (UV) disinfection systems, water purification technologies, water treatment equipment, or laboratory instrumentation is a significant advantage.

• Experience in performing equipment validation, calibration, preventative maintenance, and equipment qualification.

• Knowledge of laboratory, pharmaceutical, healthcare, research, or biotechnology environments.

• Experience interpreting electrical schematics, wiring diagrams, and technical service documentation.

• Proficiency in Google Workspace and Salesforce.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Paid vacation and holidays.

• Company-provided tools, laptop, and mobile phone.

• Continuous technical training and professional development.

• Opportunities for career advancement within a global organization.

• A collaborative, customer-focused work environment.