Field Service Technician – Water Technologies

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Install, commission, configure, and validate laboratory water purification systems in accordance with company protocols and manufacturer specifications.

• Conduct preventative maintenance, system inspections, calibrations, software updates, and operational verification.

• Diagnose, troubleshoot, and repair mechanical and electrical equipment failures at client locations.

• Replace faulty components and perform corrective maintenance as needed.

• Complete service reports, calibration documentation, expense reports, and other necessary administrative paperwork.

• Generate quotes for billable repairs, preventative maintenance agreements, validation services, consumables, and system upgrades.

• Oversee preventative maintenance agreement opportunities by identifying renewals and working with Sales and Customer Service.

• Educate customers on system operation, preventative maintenance, and routine maintenance procedures.

• Respond to emergency service requests while maintaining communication with customers.

• Build and sustain customer relationships through professional technical services.

• Maintain company-issued tools, testing equipment, inventory, and vehicle.

• Ensure adherence to company, customer, and regulatory safety standards.

• Participate in a rotating 24/7 on-call support schedule.

• Collaborate with Technical Support and Engineering on intricate technical issues and product enhancement opportunities.

• Keep technical knowledge up-to-date through ongoing product training and professional development.

⛳️ Requirements

• An Associate's or Bachelor's degree in Engineering, Electronics, Biomedical Technology, Mechanical Technology, or a related technical field, or an equivalent combination of education and relevant field service experience is required.

• At least two years of field service experience in installing, maintaining, and repairing technical equipment.

• Proficient mechanical, electrical, and electronic troubleshooting skills.

• Excellent diagnostic and problem-solving capabilities.

• Strong verbal and written communication skills, with the ability to interact professionally with customers at all levels of an organization.

• Strong organizational and time management abilities, with the capacity to prioritize multiple service calls and administrative duties.

• Ability to work independently.

• Valid driver's license with a satisfactory driving record.

• Willingness to travel extensively throughout the designated territory, including overnight travel when necessary.

• Prior experience servicing laboratory water purification systems is highly preferred.

• Experience in servicing biomedical, medical diagnostic, analytical laboratory, pharmaceutical, or life science instruments is highly desirable.

• Familiarity with reverse osmosis (RO), deionization (DI), ultraviolet (UV) disinfection systems, water purification technologies, water treatment equipment, or laboratory instrumentation is a significant advantage.

• Experience with equipment validation, calibration, preventative maintenance, and equipment qualification.

• Knowledge of laboratory, pharmaceutical, healthcare, research, or biotechnology environments.

• Experience interpreting electrical schematics, wiring diagrams, and technical service documentation.

• Proficiency with Google Workspace and Salesforce.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• 401(k) plan with company matching contributions.

• Paid vacation and holidays.

• Tools, laptop, and mobile phone provided by the company.

• Continuous technical training and professional development opportunities.

• Career advancement potential within a global organization.

• A collaborative, customer-oriented work environment.