Field Service Technician – Water Technologies

This is a fully remote position, open to applicants in California.

📋 Description

• Install, commission, configure, and validate laboratory water purification systems at client locations.

• Execute preventative maintenance, inspections, calibrations, software updates, and operational verifications.

• Identify, troubleshoot, and resolve mechanical and electrical equipment malfunctions.

• Replace faulty components and carry out corrective maintenance.

• Complete service reports, calibration documentation, expense reports, and other necessary administrative paperwork.

• Prepare quotations for billable repairs, maintenance agreements, validation services, consumables, and system enhancements.

• Oversee preventative maintenance agreement opportunities and recognize renewal prospects.

• Work in conjunction with Sales and Customer Service teams.

• Educate customers on system operation and maintenance protocols.

• Address emergency service requests promptly.

• Develop and maintain strong customer relationships.

• Manage company-issued tools, testing equipment, inventory, and vehicle.

• Ensure adherence to company, customer, and regulatory safety standards.

• Participate in a rotating 24/7 on-call support schedule.

• Collaborate with Technical Support and Engineering on intricate technical challenges and product enhancements.

• Engage in continuous product training and professional growth.

• Provide assistance to other departments within the service organization.

⛳️ Requirements

• Associate's or Bachelor's degree in Engineering, Electronics, Biomedical Technology, Mechanical Technology, or a related technical field, or an equivalent combination of education and relevant field service experience.

• At least two years of field service experience in installing, maintaining, and repairing technical equipment.

• Strong skills in mechanical, electrical, and electronic troubleshooting.

• Excellent diagnostic and problem-solving capabilities.

• Strong verbal and written communication skills.

• Exceptional organizational and time management abilities.

• Valid driver's license with a satisfactory driving record.

• Willingness to travel extensively within the assigned territory, including overnight stays.

• Previous experience servicing laboratory water purification systems is highly preferred.

• Experience with biomedical, medical diagnostic, analytical laboratory, pharmaceutical, or life science instrumentation is highly desirable.

• Familiarity with reverse osmosis, deionization, ultraviolet disinfection systems, water purification technologies, water treatment equipment, or laboratory instrumentation is advantageous.

• Experience with equipment validation, calibration, preventative maintenance, and equipment qualification.

• Knowledge of laboratory, pharmaceutical, healthcare, research, or biotechnology environments.

• Ability to read electrical schematics, wiring diagrams, and technical service documentation.

• Proficient in Google Workspace and Salesforce.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• 401(k) plan with company matching.

• Paid time off and holidays.

• Company-issued tools, laptop, and mobile phone.

• Continuous technical training and professional development opportunities.

• Career advancement prospects within a global organization.

• A collaborative and customer-focused work environment.