Field Service Technician, Videojet

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Travel across the Salisbury, MD (Delmarva Peninsula) area to assist manufacturing clients.

• Provide continuous care and support for customer equipment.

• Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at client locations.

• Identify and resolve mechanical, electrical, and software-related challenges.

• Deliver timely and effective solutions.

• Foster strong, trusted customer relationships and offer expert advice.

• Advocate for Videojet service agreements and newer technologies.

• Report directly to the Field Service Manager.

• Prepare regional travel plans, routes, and customer visits in advance.

• Primarily work during daytime hours with limited overnight travel and occasional voluntary overtime.

⛳️ Requirements

• At least 2 years of experience in technical, mechanical, electrical, or field service roles.

• Willingness to travel within the designated territory, including occasional overnight stays.

• Ability to adhere to customer safety protocols, PPE standards, and site access regulations.

• Valid driver's license and capability to operate a company vehicle safely.

• Physical ability to lift up to 50 lbs. and perform various movements such as standing, lifting, stretching, bending, and squatting throughout the day.

• Comfortable with daytime travel, returning home most evenings, and occasional overnight trips.

• Technical proficiency across mechanical, electrical, electronics, pneumatics, hydraulics, computer hardware, and software.

• Eagerness to work with top-tier technology and acquire new skills.

• Strong interpersonal abilities.

• Effective communication skills with all organizational levels, from frontline operators to senior management.

• Excellent written and verbal communication capabilities.

• Technical degree preferred and/or relevant military training; candidates with other relevant work experience are also encouraged to apply.

🏝️ Benefits

• Company vehicle, laptop, phone, and uniform provided.

• Incentive Bonus Plan.

• Paid Time Off (PTO).

• Medical, dental, and vision insurance.

• 401(k) plan with company match, effective from Day 1.

• Flexible working hours.

• Comprehensive professional onboarding and advanced technical training.

• Career coaching and development opportunities available.

• Parental Benefits.

• Wellbeing Program with rewards.

• Employee Assistance Program offering legal, financial, and counseling resources.

• Limited overnight travel required.

• Flexible, independent schedule management.