Field Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Serve as the subject matter expert on the Motive Hardware & Software Product Suite and its deployment methodologies.

• Provide strategic on-site support to install, supervise, troubleshoot, conduct QA, and assist with Motive implementations.

• Develop and deliver training materials and certification programs for installation partners.

• Train and certify third-party vendors on Motive Installation Standards.

• Engage in alpha and beta programs for new product development through installation and testing.

• Offer critical feedback to product teams.

• Contribute to the online installation help center by creating and maintaining articles, how-to guides, and other resources.

• Establish and manage a hardware lab for testing and utilizing Motive products.

• Ensure efficiency and safety on-site.

• Perform installations, train partners, troubleshoot complex issues, and provide insights on technology supportability.

⛳️ Requirements

• Over 5 years of relevant experience.

• Bachelor's Degree or 2+ years of relevant experience/certification.

• Proven proficiency in Computer Electronics and Hardware.

• Strong problem-solving and critical thinking abilities, with capacity to manage high-priority technical situations.

• Confident in customer-facing roles, skilled in providing training, support, and assistance.

• Required knowledge of the Automotive & Logistics industry; prior experience is advantageous.

• Expertise in the use of Motive products (in a lab environment).

• Strong work ethic and dedication to excellence.

• Willingness to travel up to 35% of the time.

• A valid driver's license is mandatory.

• The applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.

• Employees must be authorized to gain access to Motive products and technology.

🏝️ Benefits

• Equal opportunity employer dedicated to diversity and inclusion.

• Some interviews or new-hire training sessions may take place in person at one of Motive's global offices.