Field Service Technician – Power Tools

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Cultivate and sustain relationships with both customers and internal stakeholders, including the sales and commercial teams.

• Travel to healthcare facilities and hospitals to fulfill service requests, conduct installations, and perform preventive maintenance.

• Diagnose, troubleshoot, and resolve equipment-related issues.

• Install, maintain, and assess medical equipment in accordance with service guidelines and quality standards.

• Assist with software, connectivity, and system configuration tasks.

• Organize service schedules, prioritize customer requests, communicate findings and recommendations, and provide updates.

• Record service activities, repairs, parts usage, and outcomes in company systems.

• Analyze technical manuals, service bulletins, and engineering documentation.

• Operate in healthcare settings, including areas where biohazardous materials might be present, adhering to site requirements, safety standards, confidentiality policies, company procedures, and personal protective equipment (PPE) requirements.

⛳️ Requirements

• High school diploma or GED is required.

• Possession of a valid driver's license and the ability to travel frequently within the designated territory, including overnight and weekend trips as necessary, as well as occasional travel outside the territory.

• Proficient in Microsoft Office applications.

• Capable of meeting healthcare facility credentialing, compliance, safety, and access criteria, which may involve vaccinations, training, screening requirements, and personal protective equipment (PPE), with or without reasonable accommodation.

• Ability to fulfill essential physical demands, including standing, walking, bending, working on customer sites for extended durations, regularly moving up to 20 pounds, and occasionally lifting up to 75 pounds.

• A minimum of 3 years of experience in technical service, equipment repair, maintenance, or a related field.

• An associate degree, bachelor's degree, or formal technical training in a relevant discipline.

• Experience in biomedical equipment maintenance, repair, installation, or field service support.

🏝️ Benefits

• Company-provided vehicle for business-related travel.

• Medical, dental, and vision insurance coverage.

• 401(k) retirement plan.

• Paid time off for vacation and personal needs.

• Employee stock purchase plan available.

• Tuition reimbursement to support further education.

• Life insurance coverage.

• Disability insurance options.

• Wellbeing programs to support employee health and wellness.