Field Service Technician – Pharma Solid Filling & Packaging Systems

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Install, test, analyze, maintain, and repair Syntegon pharmaceutical solid systems at client locations.

• Offer comprehensive support for start-up, Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) validation testing during new machine setups.

• Revise and enhance machine control software at customer sites.

• Educate customers on the operation and upkeep of equipment.

• Oversee development initiatives and upgrades to enhance machine performance.

• Assist customers, Customer Service, and Sales teams as necessary.

• Engage in continuous internal training to uphold technical proficiency.

• Deliver technical customer service and ensure total customer satisfaction.

• Primarily travel to customer locations within the Philadelphia region.

⛳️ Requirements

• A 2-year Packaging Machinery degree coupled with 2 years of experience in working with Packaging Equipment, or 5 years of overall experience in capital equipment repair and maintenance.

• Minimum of 2 years’ experience working directly with customers.

• Willingness to travel 80% of the time, both domestically and internationally.

• A Bachelor’s degree in Electrical Engineering is preferred.

• Prior experience in the packaging industry is advantageous.

• Competence in operating controls is essential.

• Previous experience in repairing and maintaining control systems, including servo drives, HMIs, and programmable controllers.

• Advanced skills in mechanical, electrical, and software domains.

• Familiarity with software control platforms for complete packaging lines, including Allen Bradley, Siemens, PLC, and PMAC.

• Knowledge of cGMP and GAMP regulations within the Pharmaceutical sector.

• Strong focus on customer service with an ability to instill customer confidence in equipment operation.

• Proficiency in German is a plus.

• Capability to work in a cleanroom setting while fully gowned.

• Ability to operate in confined spaces, requiring continuous standing, stooping, kneeling, and bending.

• Capacity to regularly lift up to 50 lbs.

🏝️ Benefits

• Health insurance (Medical, Dental, Vision, and Prescription coverage starting from day one).

• 401(k) plan with a generous company match.

• Employer-sponsored Short- and Long-Term Disability Insurance.

• Life Insurance coverage.

• Education Assistance Program.

• Paid Time Off.

• Employee Assistance Program.

• Competitive salary plus bonus (if applicable).