Field Service Technician – Pharma Solid Filling & Packaging Systems

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Install, test, analyze, maintain, and repair Syntegon pharmaceutical solid systems at client locations.

• Deliver comprehensive support for start-up, IQ, OQ, and PQ validation testing during new machine installations.

• Update and modify machine control software at client sites.

• Provide training to customers on the operation and upkeep of equipment.

• Oversee development initiatives and upgrades to enhance and improve machine functionality.

• Assist customers, Customer Service, and Sales teams as needed.

• Engage in internal training to sustain technical knowledge on new equipment and existing system applications.

• Offer exceptional technical customer service to ensure complete customer satisfaction.

⛳️ Requirements

• A 2-year degree in Packaging Machinery along with 2 years of experience working with Packaging Equipment, or 5 years of overall experience in the repair and maintenance of capital equipment.

• Minimum of 2 years of experience working directly with clients.

• Willingness to travel 80% of the time, both domestically and internationally.

• A Bachelor’s degree in Electrical Engineering is preferred.

• Experience in the packaging industry is a plus.

• Competency in operating controls.

• Previous experience in the repair and maintenance of control systems, including servo drives, HMIs, and programmable controllers.

• Advanced mechanical, electrical, and software skills are required.

• Experience with software control platforms for complete packaging lines.

• Familiarity with Allen Bradley, Siemens, PLC, and PMAC systems.

• Knowledge of cGMP and GAMP requirements in the pharmaceutical sector.

• Strong focus on customer service with the ability to instill confidence in customers regarding equipment operation.

• Proficiency in German is an advantage.

• Capability to work in a cleanroom environment while fully gowned.

• Ability to work in confined spaces while standing, stooping, kneeling, and bending continuously for approximately 66% of the time.

• Capacity to regularly lift up to 50 lbs.

🏝️ Benefits

• Health insurance (Medical, Dental, Vision, and Prescription from day one).

• 401(k) with a generous Company Match.

• Employer Paid Short- and Long-Term Disability Insurance.

• Life Insurance.

• Education Assistance Program.

• Paid Time Off.

• Employee Assistance Program.

• Frequent travel to customer sites.