Field Service Technician – Pharma Solid Filling & Packaging Systems

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Install, test, analyze, maintain, and repair Syntegon pharmaceutical solid systems at customer locations.

• Deliver exceptional technical customer service, ensuring complete satisfaction.

• Offer comprehensive support for start-up, IQ, OQ, and PQ validation testing during new machine installations.

• Update and modify machine control software at customer sites as needed.

• Educate customers on the proper use and maintenance of equipment.

• Coordinate development activities and enhancements to boost machine functionality.

• Assist customers, Customer Service, and Sales departments as required.

• Engage in continuous internal training to uphold technical expertise.

• Operate in cleanroom environments and around packaging equipment at customer locations.

⛳️ Requirements

• Associate's degree in Packaging Machinery and 2 years of experience with Packaging Equipment, or 5 years of overall experience in the repair and maintenance of capital equipment.

• Minimum of 2 years’ experience working directly with customers.

• Willingness to travel 80% of the time, both domestically and internationally.

• Bachelor's degree in Electrical Engineering is preferred.

• Experience in the packaging industry is preferred.

• Proficiency in operating controls is required.

• Prior experience in repairing and maintaining control systems, including servo drives, HMIs, and programmable controllers.

• Advanced skills in mechanical, electrical, and software domains.

• Experience in supporting software control platforms for complete packaging lines, including Allen Bradley, Siemens, PLC, and PMAC.

• Familiarity with cGMP and GAMP requirements in the pharmaceutical sector.

• Strong focus on customer service and ability to instill confidence in customers regarding equipment operation.

• Proficiency in German is a plus.

• Capacity to work in a cleanroom environment while fully gowned.

• Ability to work in confined spaces and perform tasks such as standing, stooping, kneeling, and bending on a continuous basis.

• Capability to lift up to 50 lbs regularly.

🏝️ Benefits

• Health insurance (Medical, Dental, Vision, and Prescription from day one).

• 401(k) with a generous company match.

• Employer-paid short- and long-term disability insurance.

• Life insurance coverage.

• Education assistance program.

• Paid time off.

• Employee assistance program.

• Competitive salary plus bonus potential (if applicable).