Field Service Technician – Pharma Solid Filling & Packaging Systems

This is a fully remote position, open to applicants in California.

📋 Description

• Install, test, analyze, maintain, and repair Syntegon pharmaceutical solid systems at customer locations.

• Provide comprehensive support for start-up, IQ, OQ, and PQ validation testing during new machine installations.

• Update and modify machine control software at customer facilities.

• Train clients on the operation and upkeep of equipment.

• Coordinate development efforts and upgrades to enhance machine functionality.

• Offer support to customers, Customer Service, and Sales teams as necessary.

• Engage in ongoing internal training to sustain technical expertise and proficiency.

• Deliver outstanding technical customer service and ensure total customer satisfaction.

• Travel frequently to client sites.

⛳️ Requirements

• Associate degree in Packaging Machinery and 2 years of experience in Packaging Equipment OR 5 years of overall experience in the repair and maintenance of capital equipment.

• A minimum of 2 years of experience working directly with customers.

• Willingness to travel 80% of the time both domestically and internationally.

• Preferred: Bachelor’s degree in Electrical Engineering.

• Experience in the packaging industry is preferred.

• Demonstrated proficiency in operating controls.

• Prior experience in the repair and maintenance of control systems, such as servo drives, HMIs, and programmable controllers.

• Proven advanced mechanical, electrical, and software skills.

• Familiarity with Allen Bradley, Siemens, PLC, and PMAC systems.

• Capability to support various software control platforms for complete packaging lines.

• Experience with cGMP and GAMP regulations in the pharmaceutical sector.

• Strong customer service orientation with the ability to instill customer confidence in equipment operation.

• Proficiency in German is a plus.

• Ability to work in a cleanroom environment while fully gowned.

• Capability to maneuver in tight spaces, including standing, stooping, kneeling, and bending continuously about 66% of the time.

• Ability to lift up to 50 lbs regularly.

🏝️ Benefits

• Health insurance (Medical, Dental, Vision, and Prescription from day one).

• 401(k) with a generous Company Match.

• Employer Paid Short- and Long-Term Disability Insurance.

• Life Insurance.

• Education Assistance Program.

• Paid Time Off.

• Employee Assistance Program.

• Salary + bonus (if applicable) + benefits.

• Equal Opportunity Employer committed to a diverse workforce.