Field Service Technician – Pharma Filling & Packaging Systems

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Install, test, evaluate, maintain, and repair Syntegon pharmaceutical systems at client locations.

• Deliver comprehensive support for start-up, IQ, OQ, and PQ validation testing during new machine installations.

• Update and adjust machine control software at client sites.

• Provide training to customers on the operation and upkeep of equipment.

• Oversee development initiatives and upgrades to enhance machine performance.

• Assist clients, Customer Service, and Sales teams as needed.

• Engage in ongoing internal training to keep up technical expertise on new equipment and current system applications.

• Deliver outstanding technical customer service and guarantee total customer satisfaction.

⛳️ Requirements

• A 2-year Packaging Machinery degree with 2 years of experience in Packaging Equipment OR 5 years of overall experience in the repair and maintenance of capital equipment.

• At least 2 years of experience working directly with customers.

• Willingness to travel 80% of the time, both domestically and internationally.

• A Bachelor of Science in Electrical Engineering is preferred.

• Experience in the packaging industry is preferred.

• Proficient in operating controls.

• Previous experience in the repair and maintenance of control systems, such as servo drives, HMIs, and programmable controllers.

• Advanced mechanical, electrical, and software skills.

• Familiarity with equipment systems including Allen Bradley, Siemens, PLC, and PMAC.

• Capability to support various software control platforms for complete packaging lines.

• Knowledge of cGMP and GAMP requirements within the pharmaceutical industry.

• Strong focus on customer service with the ability to instill customer confidence in equipment operation.

• Proficiency in German is a plus.

• Ability to work in a cleanroom environment, fully gowned.

• Capacity to work in confined spaces, including standing, stooping, kneeling, and bending continuously for roughly 66% of the time.

• Capability to lift up to 50 lbs regularly.

🏝️ Benefits

• Health insurance (Medical, Dental, Vision, and Prescription from day one).

• 401(k) plan with a generous Company Match.

• Employer Paid Short- and Long-Term Disability Insurance.

• Life Insurance.

• Education Assistance Program.

• Paid Time Off.

• Employee Assistance Program.

• Competitive salary plus bonus potential (if applicable).