Field Service Technician – Pharma Filling & Packaging Systems

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Install, test, analyze, maintain, and repair Syntegon pharmaceutical systems at customer locations.

• Deliver comprehensive support for start-up, IQ, OQ, and PQ validation testing for new machine installations.

• Update and modify machine control software at customer locations.

• Educate customers on the operation and maintenance of equipment.

• Coordinate development activities and upgrades to enhance machine functionality.

• Provide assistance to customers, Customer Service, and Sales teams as needed.

• Engage in internal training to keep technical knowledge up-to-date on new equipment and existing system applications.

• Deliver exceptional technical customer service to ensure complete customer satisfaction.

⛳️ Requirements

• An associate degree in Packaging Machinery and two years of experience with Packaging Equipment, or five years of overall experience in the repair and maintenance of capital equipment.

• Two years of direct experience working with customers.

• Willingness to travel 80% of the time, both domestically and internationally.

• Preferred: Bachelor’s degree in Electrical Engineering.

• Experience in the packaging industry is preferred.

• Proficiency in operating controls and prior experience in repairing and maintaining control systems such as servo drives, HMIs, and programmable controllers.

• Proven advanced mechanical, electrical, and software capabilities.

• Familiarity with equipment systems including Allen Bradley, Siemens, PLC, and PMAC.

• Ability to support various software control platforms for complete packaging lines.

• Knowledge of cGMP and GAMP requirements within the pharmaceutical sector.

• Strong focus on customer service and the ability to instill customer confidence in equipment operation.

• German language skills are a plus.

• Capability to work in a cleanroom environment while fully gowned.

• Ability to work in confined spaces while standing, stooping, kneeling, and bending continuously approximately 66% of the time.

• Capacity to lift up to 50 lbs regularly.

🏝️ Benefits

• Health insurance (Medical, Dental, Vision, and Prescription from day one).

• 401(k) with a generous Company Match.

• Employer Paid Short- and Long-Term Disability Insurance.

• Life Insurance.

• Education Assistance Program.

• Paid Time Off.

• Employee Assistance Program.

• Salary plus bonus (if applicable).