Field Service Technician – Pharma Filling & Packaging Systems

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Install, test, analyze, maintain, and repair Syntegon pharmaceutical systems at customer locations.

• Provide comprehensive support for start-up, Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) validation testing on newly installed machines.

• Update and modify machine control software at client sites.

• Train customers on the proper use and maintenance of equipment.

• Coordinate development initiatives and upgrades to enhance machine functionality.

• Assist customers, Customer Service, and Sales teams as necessary.

• Engage in ongoing internal training to uphold technical proficiency on new equipment and existing system applications.

• Deliver exceptional technical customer service to ensure complete customer satisfaction.

⛳️ Requirements

• A 2-year degree in Packaging Machinery and 2 years of experience with Packaging Equipment, or 5 years of overall experience in the repair and maintenance of capital equipment.

• At least 2 years of experience working directly with customers.

• Willingness to travel 80% of the time, both domestically and internationally.

• A Bachelor’s degree in Electrical Engineering is preferred.

• Previous experience in the packaging industry is preferred.

• Proficiency in operating controls and prior experience in the repair/maintenance of control systems like servo drives, HMIs, and programmable controllers.

• Proven advanced mechanical, electrical, and software skills.

• Familiarity with equipment systems such as Allen Bradley, Siemens, PLC, and PMAC.

• Ability to support various software control platforms for complete packaging lines.

• Experience with cGMP and GAMP requirements within the pharmaceutical industry.

• Strong customer service orientation with the capability to instill customer confidence in equipment operation.

• Proficiency in German is a plus.

• Capacity to work in a cleanroom environment while fully gowned.

• Ability to work in confined spaces, including standing, stooping, kneeling, and bending continuously for approximately 66% of the time.

• Capability to regularly lift up to 50 lbs.

🏝️ Benefits

• Health insurance (Medical, Dental, Vision, and Prescription available from day one).

• 401(k) plan with a generous Company Match.

• Employer-paid Short- and Long-Term Disability Insurance.

• Employer-paid Life Insurance.

• Education Assistance Program.

• Paid Time Off.

• Employee Assistance Program.

• Bonus potential (if applicable).