Field Service Technician – Liquid Technologies

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the installation, commissioning, and decommissioning of liquid processing and food-related projects.

• Provide both remote and on-site troubleshooting for mechanical and process-related challenges.

• Collaborate with Service Sales and Customer Service Representatives on service agreements, emergency assistance, spare parts, upgrades, and modernization efforts.

• Specify process equipment, detailing size and materials of construction.

• Aid in the design, estimation, and execution of service projects.

• Utilize knowledge of heat transfer, process flow, mass balance, instrumentation, and production diagrams.

• Employ technical process and equipment design expertise in applications within the food industry.

• Assist in process optimization and enhancements in product quality.

• Document service tickets, start-up, inspection, and customer visit reports within 10 days of completed tasks.

• Submit timesheets, expense reports within 30 days, and other necessary documentation promptly.

• Recommend parts, customer inventory items, upgrades, and optimizations.

• Meet with customers prior to service visits to review the work scope and follow up after visits to discuss completed tasks and next steps.

• Provide accurate labor-time estimates for service visits and rebuilds.

• Deliver basic operator training on equipment operation and preventive maintenance protocols.

• Suggest improvements to service tools and procedures.

• Adhere to OSHA regulations, company safety policies, and procedural guidelines.

• Perform other assigned duties as necessary.

⛳️ Requirements

• High school diploma or equivalent is required.

• A minimum of 5 years’ experience in a similar role.

• Experience with Rockwell PLC and HMI systems.

• Preference for candidates with liquid processing, UHT, and aseptic experience.

• Ability to read and comprehend instruction manuals, P&IDs, assembly drawings, as well as PLC and HMI code.

• Capable of troubleshooting software, electrical, and mechanical issues.

• Proficient in using hand and power tools for the installation and servicing of automated machinery.

• Skilled in Microsoft Office applications including Word, Excel, and Outlook.

• Fluent in English, both spoken and written.

• Ability to work independently with minimal supervision as well as collaboratively in a team environment.

• Valid driver’s license is necessary.

• Willingness to travel up to 75% of the time.

• Must be authorized to work in the U.S. without current or future sponsorship.

🏝️ Benefits

• Medical, dental, and vision coverage begins on your first day of employment.

• Enjoy 12 paid holidays, including a flexible floating holiday.

• Accumulate 136 hours of paid time off (PTO).

• Benefit from a 7% employer match on your 401(k) plan.

• Tuition reimbursement is available.

• Participate in a wellness incentive program.

• Access to a confidential Employee Assistance Program.

• Flexible Health Savings and Spending Accounts are offered.

• Discretionary bonuses and/or equity awards may be available.